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Employee Spotlight: Theresa Glenna

#FutureInYourHands


Theresa Glenna - Senior Project Manager, Global Market Access at TÜV SÜD AmericaTheresa Glenna

Senior Project Manager, Global Market Access at TÜV SÜD America

#FutureInYourHands – This motto properly describes how TÜV SÜD empowers its employees. It’s best to hear from TÜV SÜD executives and staff members what their personal experiences are working for TÜV SÜD.


Can you describe your role within TÜV SÜD?
I am part of the Global Market Access team and my main role is Sales Support. When a customer has a Global Market Access need, the sales team contacts me. I provide quote inputs and answer customer questions by engaging in conference calls. For larger or more complex needs, I will go out to meet the customer in person along with the Salesperson. Additionally, I act as team lead for GMA, so any time questions come up about process or problem solving, they come to me.

How did you choose this career path?
I’ve been here for almost 22 years. I started as a temporary Administrative Assistant with the Product Safety group. I wanted career growth, so I looked for other opportunities within TÜV SÜD. It eventually led me to a place in Global Market Access, so I had finally found something new and different enough each day to hold my interest.

What do you enjoy most about your job at TÜV SÜD?
I like that every day is different. I really enjoy helping people solve problems.

Are there any challenges that you’ve faced during your career that have taught you important lessons?
There have been many challenges, but it’s important to remember why you come to work each day. Know how to navigate a situation; if you are faced with a difficult or challenging conversation, you have a much more positive outcome if you take control of the communication by establishing an agenda and leading the discussion.

What do you think the industry will look like 20 years from now?
Regulations change every day. I think change will remain constant over the years, however, we’ll begin to see a lot more regulations set in place.

When not working, how do you spend your spare time?
I am currently in the process of remodeling my home. I enjoy crocheting and painting, as well as reading and gardening. I also like to spend time with family and explore the outdoors through travel.

 

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