JEan Gerisch

Project Coordinator Team Lead, the East region for the IEP/ENE group at TÜV SÜD America

#FutureInYourHands – This motto properly describes how TÜV SÜD empowers its employees. It’s best to hear from TÜV SÜD executives and staff members what their personal experiences are working for TÜV SÜD.




Can you describe your role within the company?
As a team lead I manage 4 amazing Project Coordinators located in different labs throughout the East region.  As a Project Coordinator for the PS Division, I manage an average of 100 projects on an ongoing basis for the MHS testing group in the East region.  Some of the duties include opening projects and assigning and scheduling work with the lab.  Managing subcontracts and assuring the work is performed on schedule. Working with the client to determine expectations and working with the internal team to assure that expectations are met.  Finally, reviewing projects for completeness and invoicing.

How does TÜV SÜD differ from other companies you have worked for in the past?
Positively, I would say the whole Connect-Up that was started when the pandemic began. Microsoft Teams was beneficial since it allowed us to video chat easily. It was something I do not think a lot of companies were doing, they really helped me, and I think others too. There was a sense of community. That was one of the benefits that came out of the pandemic. It really did feel like the company cared, and with Town Halls every week, it was helpful to have updates on what was going on. That did speak to how I felt like TÜV SÜD did care about us and what we were going through.

How important for your role is the customer relationship?
Well, that is the most important part. For me, it has always been about satisfying the customer and making them happy because without the customer, we would not have jobs. I try to put myself in the shoes of the customer and apply what I would want and how I would want to be treated to the way I treat my customers. Even if it is giving them bad news, it is better to give them bad news right away than to keep them waiting.

What advice would you want to give to young corporate workers looking to join a company like TÜV SÜD?
Try to do what you love. Sometimes you have to pick a job just to take a job, but do not forget; you are not stuck in that position. Always be looking for something if you are not happy. Do not be afraid to move on. Everybody must pay bills, and that is not easy to do, but you just have to remember to stay true to yourself and do what you are good at.

Since you work from home, how have you managed to balance your work and family?
I have a designated office space upstairs where I can shut the door and do not let my home life interfere with work or vice versa. My husband is home, and he is retired but very active with golf and other things. At the end of the workday, I will shut off my computer, go downstairs, and forget about work. I like to spend time with my husband and friends so I set those time boundaries and interruption boundaries. I like the fact that I can run downstairs and have lunch with my husband or neighbors. Socially, I do miss hanging out with my co-workers; I try to see people whenever possible. I try to call people and see their faces because it really does help rather than just talking over email. I also try to go outside at least once a day, even if it is only for 20 minutes at lunchtime.

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