To solicit feedback, customers will periodically receive surveys from independent organizations contracted by TÜV SÜD America. We encourage our clients to take the time needed to complete this evaluation to help us improve our execution and customer service.
Unsolicited positive or negative feedback about our services can be submitted anytime.
In addition, we have systems in place to deal with any possible dispute or complaint. Information on handling disputes with business relationships is included in the TÜV SÜD America Standard Terms and Conditions.
All formal complaints are recorded in our internal corrective action system, and we will take appropriate actions and reply.
We also have processes to address any appeal of a decision related to product or management system certifications. In the unlikely event that you disagree with a certification decision, an appeal can be sent to the following addresses, respectively.
Management Systems Certifications
To: Manager, Certification Body
Email: [email protected]
Product Certifications:
To: Manager, Certification Body
Email: [email protected]
To: Quality Manager
Email: [email protected]
After discussions with all parties involved and review of available evidence, a decision will be returned. If a further appeal is required, you can contact the Quality Manager, and request that an appeal be brought to the Advisory Committee, an independent group made up of representatives from industry and educational institutions. Depending upon the certification, there may be further appeal processes within the Accreditation Body as well.
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