Employee Spotlight: Rossana Sarai



Rossana Sarai, North American Factory Inspection Managerrossana sarai

North american factory inspection manager at TÜV SÜD

#FutureInYourHands – This motto properly describes how TÜV SÜD empowers its employees. It’s best to hear from TÜV SÜD executives and staff members what their personal experiences are working for TÜV SÜD.

Can you describe your role within TÜV SÜD?
I am currently the North American Factory Inspection Manager for TÜV SÜD under the Product Services business line. I joined in 2015, and my team ensures that the factory inspections are conducted and that all the nonconformities that we find on site are addressed. This is an important step in certification because inspectors on the field ensure the safety of the products and the use of the TÜV SÜD mark on our clients’ products.

How has TÜV SÜD helped your career development?
When I was still working for the competition, from an external point of view, TÜV SÜD was a company of great knowledge, and that is what we sell to our clients, great knowledge. When I joined, from an inside point of view, my assumption was correct. I have learned a lot at TÜV SÜD, and I knew a lot before from my 16 years of experience. I learned a lot at TÜV SÜD because my superiors have 30-35 years in the Testing, Inspection, and Certification (TIC) industry. The best place to learn is from experienced people.

What about your position embodies the slogan, "Add value. Inspire trust."?
Everybody at TÜV SÜD has a job. TÜV SÜD is like a car. If something breaks, the car does not move forward. We have to make sure that our products are being manufactured as per what our engineers have stated in their report. We need to make sure that these critical components are not switched during manufacturing because they could be a safety hazard to the population. It is very critical that when you manage a team like this, you manage not only your employees, but also the many external field inspectors. When they perform their visits on site, we need to make sure that they do exactly what TÜV SÜD wants them to do. This is very important because it is our brand (our logo) on the product.

What sort of work culture have you experienced while working at TÜV SÜD?
The people I work with have been a very stable team since I got hired. It is me and 3 project coordinators. We do not work in isolation; teamwork is a must as only as a team do you excel individually. Our office culture that was established in 2015 remained the same even now that we are remote. The Microsoft Teams software allowed that to continue. It is important for us to keep the morale up. At lunchtime, we either do Teams lunch or I promote everyone to go outside and walk to get some fresh air. It is important that, as a leader, you set a standard for the rest of your team.

Do you have any career advice for college students?
The TIC industry is very particular. When I joined the TIC industry, I never looked back. There was something that made me very passionate about it. Once I got into the industry, I wanted to learn more and more. It is important to find your passion by trying different industries to see what truly motivates you as a young person.

Information about applying at TÜV SÜD

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