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Employee Spotlight: Herb Watkins

#FutureInYourHands

Herb Watkins Employee Spotlight  Herb Watkins

    Account executive at TÜV SÜD America

    #FutureInYourHands – This motto properly describes how TÜV SÜD empowers its employees. It’s best     to hear from TÜV SÜD executives and staff members what their personal experiences are working for TÜV SÜD.


    Can you describe your role within the company?
I am an Account Executive within the Medical Health Services (MHS) group. Specifically, I support testing services, which includes a focus on Electromagnetic Compatibility (EMC), Medical Safety, Wireless Testing, and Biocompatibility. My role consists of overseeing the South East region, which includes Florida, Georgia, South Carolina, Alabama, and Mississippi. My job is to ensure my customers have the best possible experience with all of their testing and interaction with the TÜV SÜD team. My passion is to provide the absolute best of class service to my customers!

How did you choose this career path?
After earning my degree in Electrical Engineering and joining IBM, I had the opportunity of working with many different product design and engineering groups within that company. It was after the completion of a new security product design and release that I volunteered to assist with the final testing, qualification and certification of the product prior to being released on the market. The new exposure to EMC, Safety and Environmental Testing introduced me to the world of product testing and I loved it; it led me into a career of Testing and Certification. I eventually left IBM to become a partner/owner of a Product Safety Engineering (PSE) laboratory in Florida, where I helped provide testing services for just over 30 years. I have been with TÜV SÜD since PSE was acquired in 2016.

What do you enjoy most about your role?
I love working with customers! My years as a business owner allowed me to discover my true passion within the testing industry: supporting and working with customers. To truly support my customers, it has always been clear to me that it’s “all about the team.” As agencies and labs, we all have similar equipment and facilities required to perform the testing. However, the one thing that absolutely places us above the competition is our TUV SUD team. It’s their support and dedication that allows me to accomplish my goal of helping customers and developing permanent relationships. After all, the biggest goal is to ensure a lasting relationship with all of our customers and to be their dedicated, trusted advisor.

Are there any challenges that you’ve faced during your career that have taught you important lessons?
Be ready for change. The industry is constantly changing and evolving. Standards are changing that will require new equipment, along with an understanding of those new standards and requirements. You have to be ready and embrace the change. Keeping up with industry trends and accommodating change presents challenges, but it also provides new opportunities.

What do you think the industry will look like 20 years from now?
That’s a really good question. Looking back over the last 20 years, I think the most significant change in our industry is two-fold: better measurement equipment (productivity tools) and, most importantly, customers that are more aware and educated on the requirements they face and how it may impact their designs. Over the next 20 years, I think the advancement in technology will continue to improve our ability to test products quickly and identify specific issues in designs. I think there may be a simulation system that will scan a product to capture the 3-dimensional size and form, then the potential electronics that are part of the product will be loaded in, including PC boards, layouts and cable runs, taking into account the materials used and calculating weight. Thus, allowing us to implement a full simulation of a functioning product, while completing an EMC and Safety evaluation with no physical hardware or sample. The test Engineers will interpret and make engineering judgements based on the results.

When not working, how do you spend your spare time?
Family is very important to me. I love supporting my grandkids through their various activities of dance and sports. My wife and I also love to fish, camp and travel.

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