Procedure for dealing with complaints, appeals and disputes

Chain of Custody (CoC) Certification of forest products based on the FSC® system

In the event of a complaint against our activities, processes our organisations certified by us, or in the event of an appeal, please contact us by sending an e-mail to: [email protected] or send us your submissions by post to the address:
TÜV SÜD Czech s.r.o., útvar kvality, Novodvorská 994/138, 142 21 Prague 4, Czech Republic.

Please always give your name, possibly the name of the subject the complaint/submission concerns, describe the subject of the complaint/submission – its relationship to the certification criteria – standard or standard requirements – or our companies activities or processes. We will initiate an investigation of the matter in question on the basis of your submission and will inform you of the results of this investigation in writing.

You can send us your submissions immediately by using the on-line form.

Procedure for dealing with complaints, appeals and disputes

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The personal data you provided will be processed only for the purpose stated above, in a lawful way. The full text of our privacy policy, including an enumeration of your rights and the necessary contacts, can be found HERE.

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The procedure for dealing with complaints in english is available for downloading

Other languages: Czech, German, Chinese, Italian, Romanian, Serbian, Vietnamese.

Summary of the procedure in further languages:Bahasa Indonesia, Bahasa Malaysia, Burmese, Croatian, French, Hindi, Khmer, Macedonian, Polish, Russian, Slovak, Spanish.