Ensure continuous improvement throughout your organisation
To gain a competitive edge in this fast-changing environment, businesses will need to offer services and products that will exceed customers’ expectations. Therefore, regardless of the size of the organisation, it is essential to ensure that there are continuous improvements throughout the organisation.
The revised ISO 9001:2015 standard is hence necessary for organisations to monitor and ensure quality across all business units and identify areas for improvement. ISO 9001 provides organisations the quality systems that will provide the foundation to better customer satisfaction, staff motivation and continual improvement.
Our wide-range of relevant courses on Quality Management Systems (QMS) based on ISO 9001:2015 aims to aid organisations to know how to continuously improve the quality of their products/ services and satisfy customer's needs and expectations.
Participants will learn through lectures, case studies, group exercises and discussions.
Note: For courses with assessment, participants will have to pass an open or closed book examination.
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Bosnia and Herzegovina