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Public Statements

Supporting our clients’ carbon and environmental initiatives

Supporting our clients’ carbon and environmental initiatives

1. Appeals Handling Process

Ruby Canyon has an established process to handle and resolve appeals that arise during the provision of 3rd party validation and verification (V&V) services and non-V&V services, including reconsideration of a decision Ruby Canyon has made relating to the validation or verification statement. This process is administered by TÜV SÜD’s Quality Team, who is independent from the verification team and process.  The Quality Team will select a Project Investigator from one of the lead verifier/independent reviewers on the Ruby Canyon staff that is independent of the validation or verification to investigate all validation or verification related appeals.

The Quality Team will provide the name and title of the Ruby Canyon personnel selected to investigate the appeal and a detailed description of Ruby Canyon’s appeals process from Ruby Canyon’s Validation and Verification Policies and Procedures to the company or person submitting the appeal.
If you would like to file an appeal related to Ruby Canyon’s 3rd party V&V services, please contact TÜV SÜD’s Quality Team at [email protected].

Please include in your submission:

  • The client’s name and contact information
  • The nature of the dispute (i.e. miscalculation, interpretation of a protocol)
  • The resolution sought

The TÜV SÜD Quality Team will send a formal notice of the outcome of the investigation to the company or person(s) who lodged the verification-related appeal.  Quality Team shall ensure that decisions on appeals do not result in any discriminatory actions against the appellant.

2. Complaints Handling Process

Ruby Canyon has an established process to handle and resolve complaints that arise during the provision of 3rd party validation and verification (V&V) services and non-V&V services, including a dissatisfaction related to a validation or verification activities. Ruby Canyon will select a Project Investigator from one of the lead verifier/senior reviewers on the Ruby Canyon staff that is independent of the validation or verification to investigate all validation or verification related complaints.

If a complaint is not related to a validation or verification service, a member of Senior Management that is not involved with the subject of the complaint will handle the investigation.

Ruby Canyon will provide the name and title of the Ruby Canyon personnel selected to investigate the complaint and a detailed description of Ruby Canyon’s complaints process from Ruby Canyon’s Validation and Verification Policies and Procedures to the company or person submitting the complaint.

If you would like to submit a complaint related to Ruby Canyon’s 3rd party V&V services or submit a non-V/V complaint, please contact TÜV SÜD Quality Team at [email protected].

Please include in your submission:

  • The client’s name and contact information
  • The nature of the dispute (complaint on grounds of X, etc.)
  • The resolution sought

3. Impartiality Statement

Ruby Canyon realizes that impartiality is critical to the credibility of the work that it performs and the need to ensure that decisions are made based on objective criteria. To safeguard impartiality in its client engagements, including its 3rd party V/V activities, Ruby Canyon has established a procedure to evaluate risks to impartiality and potential conflicts of interest (COI). As part of client pre-engagement activities, Ruby Canyon conducts a thorough review to identify risks to impartiality and potential conflicts of interest through the completion of an internal COI test. If risks are identified, Ruby Canyon assesses the level of risk associated with the potential threat. Risks are classified as low, medium, or high. High-risk engagements are not pursued. Medium risk engagements are further evaluated to determine how Ruby Canyon is able to effectively mitigate or avoid the risk. Furthermore, Ruby Canyon requires all V & V team members, senior reviewers, and technical consultants to attest to impartiality by signing a project-specific COI certification form.

In addition to protecting impartiality, Ruby Canyon ensures the objectivity of its V/V activities through adherence to engineering principles and the application of auditing and verification best practices, including reliance upon evidence in the development of statements regarding GHG assertions.

4. Public Statements and Confidentiality Policy Statement

Ruby Canyon treats as strictly confidential all information obtained or produced in 3rd party validation and verification (V/V) assessments. Except as required by witness audits and accreditation assessments by accreditation bodies such as ANAB or oversight authorities of GHG programs, Ruby Canyon will not disclose to a third party, without a client’s prior written consent, any information that comes into its possession, the possession of its employees, or affiliates in the course of client engagements. Where disclosure is required by a relevant reporting program, Ruby Canyon will give timely notification to its clients prior to any release of information to the public domain. Ruby Canyon uses a Confidentiality and Non-Disclosure Agreement to safeguard client’s confidential information.

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