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Satisfaction Questionnaire

Satisfaction Questionnaire

We want to know what you think!

Dear customers, in further improving our services and obtaining feedback, we would like to ask you to fill in a short questionnaire. You can send it to us in electronic form to the address [email protected] or to the postal address of TÜV SÜD, Novodvorská 994, 142 21 Prague 4. If you prefer Internet communication, you can fill in the questionnaire below. Thank you for your time.

SATISFACTION QUESTIONNAIRE

Which services of TÜV SÜD do you use?*

PLEASE EVALUATE USING SCALE 1 (EXCELLENT) - 4 (BAD)

1.) INITIAL COMMUNICATION - How did you find our communication from the point of view of quality and completeness of the information provided when arranging conditions of our services? *

2.) Was the SERVICE PLANNING performed well in advance, respectively according to your needs? *

3.) EXPERTISE - Did our executive staff (expert / inspector / auditor / laboratory technician) impress you as being a qualified expert and a professional? *

4.) COMMUNICATION AND APPROACH - How did our executive staff (expert/ inspector / auditor / laboratory technician) impress you in terms of communication method and approach? *

5.) COMMUNICATION ABOUT OUTCOME - Was the outcome of services provided communicated by our executive staff (expert / inspector / auditor / laboratory technician) in a clear and understandable way? *

6.) BENEFIT OF SERVICE - Did the services provided deliver the expected benefit to your company (e.g. The improvement of processes, identifying potential risks, improve competitiveness, regulatory compliance, etc.)? *

7.) OUTPUT DOCUMENTS - Did you receive output documents (a report, certificate, protocol, etc.) free of deficiencies (errors, incompleteness of content), and to the extent required? *

8.) DELIVERY DEADLINE - Did you receive all the output documents (report, certificate, protocol, etc.) before the required/agreed deadline? *

9.) Would you choose TÜV SÜD repeatedly as a supplier of services provided? *

The personal data you provided will be processed only for the purpose stated above, in a lawful way. The full text of our privacy policy, including an enumeration of your rights and the necessary contacts, can be found HERE.

(* Mandatory fields, please fill in )

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