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Infastruktura

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DOTAZNÍK SPOKOJENOSTI/SATISFACTION QUESTIONNAIRE

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Satisfaction Questionnaire

Satisfaction Questionnaire

We want to know what you think!

Dear customers, in further improving our services and obtaining feedback, we would like to ask you to fill in a short questionnaire. You can send it to us in electronic form to the address [email protected] or to the postal address of TÜV SÜD, Novodvorská 994, 142 21 Prague 4. If you prefer Internet communication, you can fill in the questionnaire below. Thank you for your time.

SATISFACTION QUESTIONNAIRE

What field do you work in?*

Production Services State administration Other

Please provide more detailed information on your profession

Which services of TÜV SÜD do you use?*

Certification of management systems (ISO 9001, ISO 14001,OHSAS 18001, and similar) Homologation by a designated person Certification of products (brands TÜV SÜD and TÜV SÜD GS) Homologation and approval of vehicles and parts Technical inspection (machines, devices, lifts, and similar) Testing of vehicles, their parts and components Education, training, seminars Certification of food and feed safety systems (IFS, BRC, ISO 22000, HACCP, GMP+, and similar) Ecology, life environment and chemicals Biofuel sustainability certification (ISCC, and similar) Chain of Custody Certification of forest products (FSC®, PEFC) Other*

*If you answered "Other", please state:

PLEASE EVALUATE USING SCALE 1 (EXCELLENT) - 4 (BAD)

INITIAL COMMUNICATION - How did you find our communication from the point of view of quality and completeness of the information provided when arranging conditions of our services? *

Did the PRICE QUOTE contain all the agreed conditions and has it been delivered within the required time limit? *

Was the SERVICE PLANNING performed well in advance, respectively according to your needs? *

EXPERTISE - Did our executive staff (expert / inspector / auditor / laboratory technician) impress you as being a qualified expert and a professional? *

COMMUNICATION AND APPROACH - How did our executive staff (expert/ inspector / auditor / laboratory technician) impress you in terms of communication method and approach? *

COMMUNICATION ABOUT OUTCOME - Was the outcome of services provided communicated by our executive staff (expert / inspector / auditor / laboratory technician) in a clear and understandable way? *

BENEFIT OF SERVICE - Did the services provided deliver the expected benefit to your company (e.g. The improvement of processes, identifying potential risks, improve competitiveness, regulatory compliance, etc.)? *

OUTPUT DOCUMENTS - Did you receive output documents (a report, certificate, protocol, etc.) free of deficiencies (errors, incompleteness of content), and to the extent required? *

DELIVERY DEADLINE - Did you receive all the output documents (report, certificate, protocol, etc.) before the required/agreed deadline? *

PRICE LEVEL - Price - value (price-performance ratio, respectively benefits to our company) *

Would you chose TÜV SÜD repeatedly as a supplier of services provided? *

Do you wish to add more information on the quality of our services and how were these provided?

How did you like the questionnaire from the user's point of view?

Voluntary information that will help us better respond to your rating:

Company name

Name and surname

Contact

The personal data you provided will be processed only for the purpose stated above, in a lawful way. The full text of our privacy policy, including an enumeration of your rights and the necessary contacts, can be found HERE.

(* Mandatory fields, please fill in )

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