Frequently asked questions

FAQ 1: Supplier self-segistration in PRINCE
FAQ 2: Tender process for suppliers in PRINCE
FAQ 3: Update of supplier proposal in PRINCE

FAQ

What are the advantages of using the supplier portal?

The supplier portal allows you as supplier to communicate efficiently with TÜV SÜD, join tenders and view contracts. By using the supplier portal, you can be better integrated into our procurement process, which can lead to smoother collaboration and a stronger partnership between suppliers and TÜV SÜD.

What are the terms and conditions of purchase and contract?

Here you can find our terms and conditions of purchase and contract: https://www.tuvsud.com/de-de/service/einkaufsbedingungen

What is the TÜV SÜD Supplier Code of Conduct?

You can find our Supplier Code of Conduct document as well as a short video under section Sustainability in our supply chain.

Who can I contact if I need technical support or help using the portal?

Please contact [email protected].

How can I become a TÜV SÜD supplier?

There are two ways to become a TÜV SÜD supplier: You can proactively register at TÜV SÜD’s procurement collaboration platform PRINCE and enter your supplier data. Alternatively, you are already in contact with a TÜV SÜD contact person and will be actively requested to register via e-mail.

Please see video FAQ 1: Supplier self-segistration in PRINCE

How can I reset my password if I have forgotten it?

Please use the button "lost your password?" on the landing page of our portal.

What information/documents do I need to submit when registering?

Mandatory information are basic company information: Name of your company, address, contact details, legal structure (e.g. GmbH, AG), tax number, commercial register number.

Please see video FAQ 1: Supplier self-segistration in PRINCE

My company is already registered, but I still need an account. How can I proceed?

The portal allows to add different user to your company (e.g. with different roles like main contact, order recipient etc.)

Please see video FAQ 1: Supplier self-segistration in PRINCE

Can several people from my company register in the portal, or is it limited to one account per company?

Your company will be registered one time at the system. The portal allows to add different user to your company (e.g. with different roles like main contact, order recipient etc.)

Please see video FAQ 1: Supplier self-segistration in PRINCE

My registration was rejected by the system. What is the reason for that and what should I do?

The systems does a dublicate check by several identifiers, like VAT-ID, DUNS etc. If your registration is identified as a dublicate and you don't know how of your company has done the registration, please reach out to [email protected]. Provide the data you entered in the portal, then we are able to check if this account already exists and how to proceed. Please see video supplier self registratin and data.

What happens after I have submitted my registration?

TÜV SÜD will review the information and documents submitted by the supplier to ensure that all required information is complete and correct. This review will take place if a suitable tender or requirement has been identified.

Can an independent branch be listed as a separate supplier?

No, only the contractual partner as an independent corporate organization is listed as a supplier in PRINCE. Branches can register themselves as an additional contact in the portal. Please consider, that the system is doing a dublicate check by identifiers like VAT-ID, DUNS etc.

How can I change the banking details or other master data of my company?

Banking details become relevant when a supplier gets the status “active”. Only TUV SUD procurement is able to maintain Supplier Master Data, therefore please contact your TUV SUD procurement and provide a business document with the necessary changes.

What types of documents can I upload to the portal?

Please see video FAQ 1: Supplier self-segistration in PRINCE

Who can I reach out to if I need technical support or help using the portal?

Please contact [email protected]

How do I cancel participation in the tender?

As soon as you reject the tender conditions, the process ends at this point and you do not participate in the tender.

If you decide at a later point on time not to participate in the tender, please contact the responsible buyer at TÜV SÜD to inform him. Please see video FAQ 2: Tender process for suppliers in PRINCE.

How do I get an information about the awarding of a tender?

The responsible buyer will inform you about the awarding of a tender.

How do I participate in a tender?

Suppliers are actively invited to tender by TÜV SÜD contact persons in the purchasing system. Registration in the supplier portal does not require a request for tender.

Please see FAQ 2: Tender process for suppliers in PRINCE and FAQ 3: Update of supplier proposal in PRINCE.

Can I submit unsolicited proposals via the portal?

Offers must always be made in response to specific TÜV SÜD requests in the portal.

Can I communicate with the buyer or other suppliers through the portal?

Yes, you can communicate with the buyer during the tender process via the portal. FAQ 2: Tender process for suppliers in PRINCE

How do I receive Purchase Orders?

PO’s will be sent out via E-Mail with a pdf attachement from [email protected]

For companies which have implemented a catalogue other options like xml-files are possible. Please contact the responsible buyer at TÜV SÜD.

Can I provide a catalog or connect our webshop to offer my products?

Yes, in general catalogs are possible. For details please contact the responsible buyer at TÜV SÜD.

There is something wrong in the order I received. What should I do?

Please reach out to the responsible buyer by E-Mail to clarifiy the topic.