The '5 Whys QM' Method

• Specialists and executives in the field of quality management
• Those interested in enhancing problem solving skills

• Introduction to the “5 Whys method”
• Use the method in a case study
• Inform you about the pitfalls involved in using this method

Before we can solve a problem, we first need to determine its actual root cause. Frequently, we tend to focus on the most obvious cause and then wonder why the problem persists. The “5 Whys” QM method counters this phenomenon by guiding us to the crux of the problem.

In this course you will learn the results-oriented “5-Whys” technique to quickly and reliably identify the root cause of a problem.

This course illustrates how to employ the “5 Whys” technique whenever and wherever convenient. You will be able to test your knowledge by completing the quiz offered at the end of the course.

Upon completion of this course attendees will be able to:

• Understand the "5 Why" methodology
• Apply the questioning technique to your problem solving efforts

System requirements

Supported browsers include:

• Chrome
• Safari
• Internet Explorer
• Firefox

Additional requirements include:

• A high-speed internet connection will provide best results.
• An email address is required to register for courses.
• Microsoft Media Player or equivalent is needed to play audio and video files.
• Flash Player is used for content and interactive learning. If necessary, download and install Flash Player to ensure proper operation of course content.

What is included with the course?

Each course will include access to e-learning content, quizzes, and proof of completion. Additional resources may also be included and this will vary by course.

Can I pause the course and log in to it anytime?

Certainly. The course allows the learner to take a break and return to it within the defined access period (typically 365 days).

Are there any quizzes in the middle of the course?

Our e-learning courses are designed to promote interaction between learner and content and often include quizzes. Quizzes are designed to help understand where successful learning has been achieved, and where opportunities for additional review exist.

Can I get a refund if I cancel my enrollment?

Refunds cannot be provided once a course is activated. Please be sure to review course information prior to activation.

What happens if I don’t finish the course within the access period?

The standard access period is 365 days to allow sufficient time to complete your course.

If you have questions, or require assistance, you may reach us at [email protected]

To learn more about TÜV SÜD, please click here.