Awareness Training for Quality Management

Employees who want to have basic knowledge of quality management.

• Customer requirements
• 7 principles of quality management
• Process-oriented approach
• Weighing of risks and opportunities

In this training, you will learn why quality management is a valuable concept for your company as well as for you as an employee. How do you contribute to the system of quality management? How do you experience quality as a customer and what can you transfer to the expectations of customers?

It describes as well the core concepts of quality management such as risk-based thinking, the PDCA cycle and the process approach. Some video clips facilitate vivid learning.

You are part of an interactive journey on which you are provided text, graphics, videos, podcasts or chatbots to widen your knowledge. Quizzes give you the opportunity to verify your learning progress.

System requirements

Supported browsers include:

• Chrome
• Safari
• Internet Explorer
• Firefox

Additional requirements include:

• A high speed internet connection will provide best results.
• An email address is required to register for courses.
• Microsoft Media Player or equivalent is needed to play audio and video files.
• Flash Player is used for content and interactive learning. If necessary download and install Flash Player to ensure proper operation of course content.

What is included with the course?

Each course will include access to e-learning content, quizzes, and proof of completion. Additional resources may also be included and this will vary by course.

Can I pause the course and log in to it anytime?

Certainly. The course allows the learner to take a break and return to it within the defined access period (typically 365 days).

Are there any quizzes in the middle of the course?

Our e-learning courses are designed to promote interaction between learner and content and often include quizzes. Quizzes are designed to help understand where successful learning has been achieved, and where opportunities for additional review exist.

Can I get a refund if I cancel my enrollment?

Refunds cannot be provided once a course is activated. Please be sure to review course information prior to activation.

What happens if I don’t finish the course within the access period?

The standard access period is 365 days to allow sufficient time to complete your course.

If you have questions, or require assistance, you may reach us at [please add here your local linked email address]

If you have questions, or require assistance, you may reach us at [email protected]

To learn more about TÜV SÜD, please click here.

If you are unable to purchase online please contact our team today at [email protected] or (978) 573-1997.