ISO/IEC 20000 certification

ISO/IEC 20000 is the leading international IT service management system standard. It outlines requirements for setting up the management system and best practices for managing a company’s IT service. TÜV SÜD’s ISO 20000 certification service helps you develop and deliver quality IT services.

ISO 20000 certification should not be confused with IT Infrastructure Library (ITIL). ITIL normally applies to individuals, while the entire organisation can be certified with ISO/IEC 20000.

An ISO 20000 certification assures your internal and external customers that your organisation will deliver quality IT services. 

Benefits of ISO 20000 certification include:

• Cost-efficient, reliable and effective IT service management architecture 
• Documentation of procedures 
• Continuous improvement 
• Avoidance of recurring errors and incidents through improved knowledge management 
• Reduced costs caused by inefficiencies 
• Objective, impartial evidence of the quality of your IT service 

TÜV SÜD’s auditors have the highest levels of expertise in conducting audits for information security and other quality management systems. Our worldwide network of professionals provides certification services no matter where you are.

We adopt a holistic approach for all your IT testing and certification needs. We can also provide ISO/IEC 20000 certification integrated with other management systems. TÜV SÜD’s certification mark is accepted worldwide and enhances the marketability of your company.