GRC Risk Engineers Earn 96% Customer Satisfaction Rate

A new survey of Global Risk Consultants clients in the United States found that they are very happy with our risk engineering team. They expressed high satisfaction with our team’s knowledge of their business, communication of risk recommendations, understanding of risk exposures, and timely scheduling. In fact, 96% said they were satisfied or very satisfied with GRC service. Notably, 0% said they were dissatisfied, and 4% were neutral.

The clients surveyed gave particularly strong responses about our infrared thermography team, which uses infrared cameras to help companies detect abnormal temperatures that could lead to fire risks. They also expressed particularly strong satisfaction with our engineering team’s knowledge of their specific business and industry.

The survey queried 425 clients serviced by GRC risk engineers between January and June of 2023.

Let’s dive into the results.

Satisfaction by Service

Fire risk engineering. 95% of fire risk engineering clients said they were satisfied with their GRC service and 62% were very satisfied. Among the rest, 4% were neutral, and just 1% were dissatisfied.

Boiler & machinery. 93% of boiler & machinery clients said they were satisfied with their GRC service, and 54% were very satisfied. The other 7% were neutral.

Infrared thermography. 98% of infrared thermography clients surveyed said they were satisfied with their GRC service, and 61% were very satisfied. The other 2% were neutral.

Knowledge, Communication and More

When asked to assess the knowledge of GRC risk engineers, 96% said they were satisfied with engineer’s knowledge of the business and industry. More than half (64%) were very satisfied.

How was their risk engineer’s understanding of their related risks and exposures? 95% said they were satisfied with their Global Risk Consultants engineer’s understanding of those issues and 68% were very satisfied.

GRC also excelled in communicating recommendations for improvement, with 95% satisfied and 67% very satisfied.

On the topic of scheduling, 93% were satisfied with their engineer’s effectiveness in managing the schedule of the onsite survey and 67% were very satisfied.

Risk Engineering Customers Sound Off

Metrics are great, but hearing directly from clients is particularly helpful to understand what’s working and what needs to improve. In an open comment section, clients called GRC engineers “thorough,” “very organized,” and said they have a “great attitude.” 

Here are just some of the comments received in our survey.

• “The consultants that lead the assessment every year have very good expertise. This gives us the support to focus on key opportunities to improve the process.”
• “GRC did amazing. They were on time – very professional and competent. Our report came in timely and was detailed enough that we tackled 90% of the tasks in the next 10 days.”
• “The consultants that lead the assessment every year have very good expertise, and this give us the support to focus on key opportunities to improve the process.”
• “Good knowledge on thermal scanning and identification of hot zones.”
• “In my opinion, nothing can be improved. The service provided was outstanding. Our engineer paid attention to details and asked great questions to get site-specific information. He was a pleasure to work with he has great customer-service skills.”

Want to learn more about property risk engineering? Contact a specialist today.