Conversation management for auditors - E-Learning
Communication psychology in the audit
Communication happens on various levels, and every level is different. Conversation management and communication in the audit are important factors that make or break the success of an audit. Whenever people come together and communicate, they form and maintain relationships. Whether an audit is successful or not partly depends on the wording of the auditor’s questions. Some questioning techniques are more appropriate for audits than others. Solution-oriented communication adds value to your internal audits. By asking systemic questions, you will achieve the best possible audit results.
- Basics of communication psychology
- Verbal and nonverbal components of communication
- Differentiation between factual and relational level
- Dealing with ambiguity in communication
- Improving communication and preventing misunderstandings
- Communication in the audit – opening conversation
- Importance of communication theory for audit conversations
- The auditor’s self-conception
- Internal and external audit objectives
- Attitude and behaviour
- Conversational atmosphere during the audit
- The audit from the point of view of the person audited
- Communication in the audit – implementation
- Questioning techniques
- Stages of the audit conversation: Getting to know each other, introductory questions
- Closing meeting
- Managers and professionals related to management systems.
- Persons who would like to understand and improve interviewing skills in audits
#Knowledge of the management system standards ISO 9001, ISO 14001, ISO 50001, ISO 27001, etc.
- For the course to run smoothly, a DSL Internet connection and a web browser with Flash Player enabled are required, as well as a standard PC with a sound card and, if possible, headphones.
- In order to provide you with access to the online training, a personal e-mail address is required.
- The duaration is based on an average processing time. The actual duration of this training part depends on the individual reading and processing speed as well as the number of breaks.
- Each participant receives a personalized license limited to 365 days.
- Discounted company conditions for the purchase of license packages are possible on request to [email protected].
Deutsch
Dieses Onlinetraining wird von der TÜV SÜD Akademie GmbH in Deutschland durchgeführt. Bei diesem Onlinetraining gelten daher die Allgemeinen Geschäftsbedingungen und Prüfungsordnungen sowie Datenschutzinformationen der TÜV SÜD Akademie GmbH. Bei Rückfragen stehen wir Ihnen gerne zur Verfügung.
This training is being operated by TÜV SÜD Akademie GmbH in Germany. The General Terms and Conditions as well as the Privacy Notice of TÜV SÜD Akademie GmbH apply. In case of any questions, do not hesitate to contact us.