Internal Auditor Training Program on Quality Management System based on ISO 9001:2026

This course is intended for:

• Internal Auditors
• Quality Managers and Quality Engineers
• QMS Coordinators and Management Representatives
• Compliance and Governance Professionals
• Process Owners and Functional Managers
• Management System Consultants
• Professionals responsible for ISO 9001 implementation and maintenance
• Individuals preparing to conduct internal audits against ISO 9001:2026

Day 1 - ISO 9001:2026 Requirements

Introduction

• Course objectives and overview
• Introduction to Quality Management Systems

Fundamentals and Structure

• Quality concepts and principles
• ISO 9001:2026 structure
• Process approach and PDCA cycle
• Key terms and definitions

Clause 4: Context of the Organization

• Organizational context
• Interested parties
• Climate change considerations
• QMS scope and processes

Clause 5: Leadership

• Leadership and commitment
• Quality culture
• Ethical behaviour
• Quality policy
• Roles and responsibilities

Clause 6: Planning

• Risks and opportunities
• Disruptive occurrences
• Change management
• Quality objectives

Clause 7: Support

• Resources and infrastructure
• Hybrid and remote working
• Technology and digital systems
• Organizational knowledge
• Competence, awareness, communication
• Documented information

Clause 8: Operation

• Operational control
• Customer communication
• Products and services requirements
• Design and development
• Supplier management
• Production and service provision
• Release and nonconforming outputs

Clause 9: Performance Evaluation

• Monitoring and measurement
• Customer satisfaction
• Internal audits
• Management review

Clause 10: Improvement

• Continual improvement
• Corrective action
• Innovation and organizational change

Day 2 - Internal Auditing Based on ISO 19011:2026

Auditing Fundamentals

• Internal audit purpose and requirements
• Audit terminology
• Audit principles

Audit Methods

• On-site auditing
• Remote auditing
• Evidence collection techniques

Auditor Competence

• Auditor behaviour and ethics
• Skills and knowledge requirements

Audit Execution

• Audit planning
• Audit programmes
• Audit sampling
• Conducting interviews

Audit Findings

• Major and minor nonconformities
• Observations
• Opportunities for improvement
• Best practices

Practical Workshops

• Audit case studies
• Audit plan development
• Process effectiveness audits
• Audit report preparation

Examination and Q&A

• Internal Auditor examination
• Course review and discussion

Organizations implementing ISO 9001:2026 need competent internal auditors who can evaluate not only compliance with requirements but also the effectiveness of processes in delivering intended results and customer value. This training equips participants with the knowledge and skills needed to conduct meaningful internal audits that support continual improvement and business performance.

The course provides a comprehensive understanding of ISO 9001:2026 requirements, including organizational context, leadership, planning, support, operations, performance evaluation, and improvement. Special attention is given to new and evolving concepts such as quality culture, ethical behaviour, climate change considerations, digital technologies, organizational knowledge, customer satisfaction monitoring, and process effectiveness.

Participants will also learn how to apply ISO 19011:2026 guidelines for auditing management systems. Topics include audit principles, audit planning, audit methods, auditor competence, collecting objective evidence, conducting interviews, evaluating findings, and preparing audit reports. Both on-site and remote auditing approaches are covered.

Through practical exercises, case studies, group discussions, and audit simulations, participants will develop confidence in identifying conformity, nonconformity, opportunities for improvement, and best practices. Learners will gain hands-on experience in developing audit plans, evaluating risks and opportunities, and assessing process effectiveness.

Upon successful completion of the course and examination, participants will be able to perform internal audits that add value to their organizations, improve customer satisfaction, and support the ongoing effectiveness of the Quality Management System

By the end of this course, participants will be able to:

1. Interpret the requirements and key changes of ISO 9001:2026.
2. Apply auditing principles and guidance from ISO 19011:2026.
3. Plan and conduct process-based internal audits.
4. Gather, verify, and evaluate objective evidence.
5. Assess conformity, nonconformity, observations, and opportunities for improvement.
6. Evaluate process effectiveness, risks, and opportunities.
7. Prepare clear audit findings, conclusions, and audit reports.

• Gain a practical understanding of the roles, responsibilities and competencies required of an Internal Auditor.
• Develop the skills to plan, conduct, report and follow up internal audits using a process-based and evidence-based auditing approach.
• Enhance your ability to interpret and audit ISO 9001:2026 requirements, including quality culture, ethical behaviour, risks, opportunities and process effectiveness.
• Learn how to identify conformity, nonconformity, corrective actions and improvement opportunities that contribute to QMS effectiveness.
• Build confidence through practical case studies, audit scenarios, exercises and group discussions.
• Strengthen your capability to support internal audit programmes, compliance initiatives and continual improvement activities within your organization.

This course utilizes an interactive learning approach including:

• Instructor-led presentations
• Practical exercises
• Individual and group activities
• Realistic case studies
• Audit simulations
• Process effectiveness evaluations
• Interactive discussions
• Knowledge checks and examination

The focus is on practical application to ensure participants can apply the concepts immediately in their organizations.

Participants' understanding will be evaluated through:

• Interactive exercises and case studies
• Participation in group activities and audit workshops
• Practical audit planning and audit finding exercises
• Open-book online examination

Passing Criteria: Minimum score of 60%

Certification: Participants who successfully pass the examination will receive a TÜV SÜD Internal Auditor Certificate. Participants who do not achieve the passing score but attended at least 90% of the total training duration will receive a Certificate of Attendance from TÜV SÜD Academy upon completion of the training.

Participants will receive:

• Course presentation materials
• Practical exercises and worksheets
• Case studies and audit scenarios
• Audit planning and reporting exercises
• Examination guidelines
• Certificate (upon successful completion)

To maximize the value of this training, participants are strongly encouraged to obtain a copy of the applicable ISO standard for reference during the course. The standard can be purchased through the American National Standards Institute (ANSI) at www.ansi.org or the American Society for Quality (ASQ) at www.asq.org.

Participants should have:

• Basic knowledge of Quality Management Systems; and/or
• Familiarity with ISO 9001 requirements.

Previous auditing experience is beneficial but not mandatory.

Our new ISO 9001:2026 training portfolio:

Prepare for the ISO 9001:2026 revision with TÜV SÜD's comprehensive training portfolio, designed to support every stage of your learning journey, from understanding the fundamentals of quality management to becoming a competent auditor of Quality Management Systems. The portfolio follows a structured learning path that allows individuals and organizations to build knowledge progressively, ensuring that participants gain the right level of competence for their responsibilities within a Quality Management System (QMS).

The learning pathway begins with introductory awareness training and progresses through implementation-focused courses before advancing to professional auditing qualifications. Whether you are completely new to ISO 9001, involved in operating a QMS, responsible for implementation and improvement activities, or preparing to conduct internal or external audits, there is a training solution tailored to your needs. The portfolio structure is illustrated below and provides a clear progression from Basic to Advanced and Expert levels. Based on the learning pathway shown in the ISO 9001 training portfolio, learners can select individual courses or combine them to build a complete competence development journey.

Basic Level

ISO 9001:2026 – An Overview (45-minute eLearning)

The journey starts with this self-paced eLearning module, designed for individuals who are new to ISO 9001 or who need a concise introduction to the standard. Participants gain a basic understanding of Quality Management Systems, the purpose and benefits of ISO 9001, and the key concepts and requirements that can be applied to organizations of any size or sector.

ISO 9001:2026 – Standard Knowledge in Brief (1 day)

This classroom or virtual instructor-led course provides a structured introduction to the revised ISO 9001:2026 standard. Participants become familiar with the structure, terminology, principles and requirements of the standard while gaining insight into the latest developments and proposed changes included in the revision.

Advanced Level

ISO 9001:2026 – Practical Knowledge for Users (1 day)

Designed for professionals who already have a basic understanding of ISO 9001, this practice-oriented training focuses on applying the requirements within a real Quality Management System. Participants learn how to analyze organizational context, identify risks and opportunities, develop quality objectives and process KPIs, and effectively manage nonconformities and corrective actions. Through practical exercises, group work and case studies, learners gain confidence in implementing ISO 9001 requirements within their organizations.

ISO 9001:2026 – Understanding and Implementation (2 days)

This comprehensive program combines the content of Standard Knowledge in Brief and Practical Knowledge for Users into a complete learning experience. Participants develop both a solid understanding of the standard and the practical skills required to implement, maintain and continually improve an effective Quality Management System.

ISO 9001:2026 – The Innovations in Detail (1 day)

This specialized update course is ideal for organizations already certified to ISO 9001 or professionals familiar with the current version of the standard. Participants receive a detailed review of the planned changes introduced in the ISO 9001:2026 revision, learn how to interpret the new requirements, and assess the impact on existing Quality Management Systems. Interactive workshops and case studies help participants identify practical implementation actions for their organizations.

Expert Level

ISO 9001:2026 – Internal Auditor (2 days)

This course equips participants with the knowledge and practical skills needed to plan, conduct, report and follow up internal audits of a Quality Management System in accordance with ISO 9001:2026. Participants learn auditing principles, interview techniques, evidence gathering, audit reporting and the evaluation of conformity against standard requirements.

ISO 9001:2026 – Lead Auditor (5 days)

Designed for experienced quality professionals and auditors, this intensive program develops the competencies required to lead first-party, second-party and third-party audits. Participants learn advanced auditing techniques, audit management processes, communication skills and auditor best practices needed to perform and lead effective management system audits.

Auditing Integrated Management Systems (2 days)

Organizations increasingly operate multiple management systems simultaneously. This advanced course focuses on planning and conducting integrated audits across multiple standards and management systems, helping auditors increase efficiency while evaluating processes through a unified business-focused approach.

Recommended Learning Paths

For beginners

1. ISO 9001:2026 – An Overview
2. ISO 9001:2026 – Standard Knowledge in Brief

For QMS users and process owners

1. ISO 9001:2026 – Standard Knowledge in Brief
2. ISO 9001:2026 – Practical Knowledge for Users

For implementation and quality professionals

1. ISO 9001:2026 – Understanding and Implementation
2. ISO 9001:2026 – The Innovations in Detail

For auditors

1. ISO 9001:2026 – Understanding and Implementation
2. ISO 9001:2026 – Internal Auditor
3. ISO 9001:2026 – Lead Auditor
4. Auditing Integrated Management Systems

This structured portfolio enables learners to progress from awareness and understanding, through implementation and improvement, to professional auditing competence, ensuring organizations have the skills needed to successfully implement and sustain ISO 9001:2026.

1. What standards are covered in this course?

The course covers ISO 9001:2026 Quality Management Systems requirements and ISO 19011:2026 guidelines for auditing management systems.

2. Is this a certification course?

Yes. Participants who pass the examination receive a TÜV SÜD Internal Auditor Certificate.

3. Is prior auditing experience required?

No. Basic knowledge of quality management systems is recommended, but prior auditing experience is not mandatory.

4. What are the major topics covered?

The course covers ISO 9001:2026 requirements, audit principles, audit planning, audit execution, audit findings, process effectiveness auditing, audit reporting, risks and opportunities, quality culture, and ethical behaviour.

5. Does the course include practical exercises?

Yes. Participants complete numerous activities, case studies, audit planning exercises, audit finding exercises, and process effectiveness evaluations.

6. Does the course address the changes introduced in ISO 9001:2026?

Yes. The course specifically addresses topics such as quality culture, ethical behaviour, climate change considerations, technology-enabled processes, organizational knowledge, and customer satisfaction monitoring.

7. Is remote auditing covered?

Yes. The course covers both on-site and remote audit methods based on ISO 19011:2026.

8. Will I learn how to identify nonconformities?

Yes. Participants learn how to identify and classify major nonconformities, minor nonconformities, observations, opportunities for improvement, and best practices.

9. What is process effectiveness auditing?

Process effectiveness auditing evaluates whether a process achieves its intended results and delivers customer value, not merely whether documented procedures are followed.

10. How is the examination conducted?

The examination is conducted online and consists of multiple-choice questions and case-study-based questions.

11. What is the passing score?

Participants must achieve a minimum score of 60% to pass the examination.

12. Who should attend this course?

The course is suitable for internal auditors, quality professionals, process owners, managers, consultants, and anyone involved in implementing, maintaining, or auditing a quality management system.

Experienced specialist trainers from the TÜV SÜD Academy with practical knowledge in quality management and in the application of ISO 9001.

This course is certified by Exemplar Global.

TÜV SÜD has achieved Exemplar Global Accreditation as a Recognized Training Provider. This accreditation confirms our commitment to providing the highest quality services and demonstrates our expertise in our industry. As a professional, it's important to have recognition for your skills and knowledge. Exemplar Global Accreditation provides this recognition, giving you a competitive edge in the marketplace. With over 30 years of experience building certification programs, Exemplar Global is the leading authority in accreditation for the conformity community. As a student of an Exemplar Global Recognized Training Provider (RTP) course, you are eligible to receive:

• Access to Exemplar LINK
• 12-months of exclusive benefits including:
• One self-coaching assessment
• Extended learning content
• Complimentary access to online events, online magazine, newsletters, and low-cost professional liability insurance
• Access to an exclusive LinkedIn Community
• The chance to look into alternatives for employment and career advancement
• A TÜV SÜD / Exemplar Global Graduate Certificate

At TÜV SÜD, we believe in maximizing your career and providing you with the tools you need to succeed. Our Exemplar Global Accreditation is a testament to our commitment to excellence and our commitment to helping you succeed.