Implement a satisfactory IT service quality based on ISO/IEC 20000
ISO/IEC 20000-1:2018 Information Technology — Service Management System is the leading international IT service management system standard, with the objective to ensure the quality of the IT services your company delivers. It outlines requirements for setting up the management system and best practices for managing a company’s IT service, including:
ISO/IEC 20000 certification should not be confused with IT Infrastructure Library (ITIL). Although the ITIL describes best practices that can achieve the same level of service quality required by ISO/IEC 20000, ITIL certifications normally apply to individuals, while ISO/IEC 20000 enables the entire organization to be certified. A certification assures your internal and external customers that your organization will deliver IT services at a satisfactory level of quality.
Any organization that requires alignment of its IT services can benefit from the standard, including financial services, telecommunications, utilities, retail, manufacturing, transportation and government bodies. Benefits include:
We can identify gaps for improvement within your IT service management system in accordance with the standard requirements by providing preliminary and formal audits. We adopt a holistic approach for all your IT testing and certification needs and can provide ISO/IEC 20000 certification integrated with other management systems. Our independence status ensures that the TÜV SÜD certification mark is accepted worldwide, making it a powerful tool to enhance the marketability of your company.
Use Quality Management Systems as a roadmap for success
Select Your Location
Bosnia and Herzegovina