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High-performing companies utilize their quality management system (QMS) as a robust foundation for improvement and innovation. A characteristic of high-performing companies is the ability to recognize gaps in performance that identify the next-level targets. Not all improvement is created equal. Random acts of improvement do not equate to big gains in overall performance. However, clear alignment on goals and objectives at all levels of an organization, along with a strong foundational model, drive more coordinated acts of improvement.
To reach the desired state for an organization, management needs to embrace change-related initiatives. These initiatives require leaders who focus on achieving organization-wide awareness and promoting that the process of driving improvement is a requisite factor for the success and future of an organization. Success may be enhanced by taking a systems view of an organization. A systems approach creates active awareness of the interconnectedness of the parts that create the whole. When a systems approach is leveraged, the key elements of a QMS come together.
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