09-11-22-0150

Process Management - Fundamentals

E-Learning30 MinutesBeginnerSelf-paced / e-Learning
In this e-Learning module you will find out:
  • what processes are and what they help with
  • how to use a process map to keep on top of your processes
  • how processes are structured
  • which roles and responsibilities there are in a process

You will know how to create a process map for your business.

You will know how to handle cutting and seams in the process.

You will know how to optimize processes.

You can familiarize yourself with the topic at any time and anywhere.

  • Fundamentals of processes
    • Why are processes important?
    • How do processes help in management systems?
  • Process model and process map
    • What is a process model?
    • What functions have processes?
    • How are processes broken down and documented?
  • Process representation and responsibility
    • How to gain clarity on the process flow
    • How to represent a process flow
    • What role does the process owner play?
Every kind of organization must consider processes. There are many reasons for this. They help you to work better, faster, more efficiently and with a greater focus on the customer. Processes structure activities, ensure transparency and offer an overview. Where are you with your organization? And what goals do you have? Process Management (PM) helps you to find the right way. You will learn the most important fundamentals here.

You will know how to create a process map for your business.

You will know how to handle cutting and seams in the process.

You will know how to optimize processes.

You can familiarize yourself with the topic at any time and anywhere.

You are part of an interactive journey on which you are provided text, graphics, videos, podcasts or chatbots to widen your knowledge. Quizzes give you the opportunity to verify your learning progress.

System requirements

Supported browsers include:

  • Chrome
  • Safari
  • Internet Explorer
  • Firefox

Additional requirements include:

  • A high speed internet connection will provide best results.
  • An email address is required to register for courses.
  • Microsoft Media Player or equivalent is needed to play audio and video files.
  • Flash Player is used for content and interactive learning. If necessary download and install Flash Player to ensure proper operation of course content.

What is included with the course?

Each course will include access to e-learning content, quizzes, and proof of completion. Additional resources may also be included and this will vary by course.

Can I pause the course and log in to it anytime?

Certainly. The course allows the learner to take a break and return to it within the defined access period (typically 365 days).

Are there any quizzes in the middle of the course?

Our e-learning courses are designed to promote interaction between learner and content and often include quizzes. Quizzes are designed to help understand where successful learning has been achieved, and where opportunities for additional review exist.

Can I get a refund if I cancel my enrollment?

Refunds cannot be provided once a course is activated. Please be sure to review course information prior to activation.

What happens if I don’t finish the course within the access period?

The standard access period is 365 days to allow sufficient time to complete your course.

If you have questions, or require assistance, you may reach us at [email protected]

To learn more about TÜV SÜD, please click here.


If you are unable to purchase online please contact our team today at [email protected] or (978) 573-1997.

Price (excl. TAX)
$ 75.00

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