Step 1
If there is any feedback, appeal or complaint with regards to TÜV SÜD PSB management systems certification and auditing services under SAC AO scheme and/or petition to dispute verification & validation decision, please write in by mail to Business Assurance, Certification Department, TÜV SÜD PSB Pte Ltd, 15 International Business Park, TÜV SÜD @ IBP, Singapore 609937.
Step 2
Upon receipt of the appeal / complaint, TÜV SÜD PSB will send an acknowledgement to the appellant / complainant.
Step 3
The Certification Department, together with relevant parties, will evaluate and investigate the appeal / complaint received.
Step 4
Appellant / Complainant will be informed of the outcome of the evaluation and investigation.
Step 5
TÜV SÜD PSB, together with the relevant parties, will take the required actions determined for the resolution of the appeal / complaint.
Step 6
If actions required to be taken will exceed 2 months from the date of receipt of the appeal / complaint, the appellant / complainant will be given an interim update on the progress.
Step 7
Upon completion of the actions taken, appellant / complainant will be informed by TÜV SÜD PSB of the outcome of the actions taken.