5 WHYS, UNDERSTANDING THE ROOT CAUSE OF A PROBLEM

Before we can solve a problem, we first need to determine its actual root cause. Frequently, we tend to focus on the most obvious cause and then wonder why the problem persists. The “5 Whys” QM method counters this phenomenon by guiding us to the crux of the problem.

Learn the results-oriented “5-Whys” technique and quickly and reliably identify the root cause of a problem.

 This webinar aims to introduce attendees to the “5 Whys” problem-solving technique that enables them to formulate “why” questions, including collecting and analysing data to answer questions related to the IATF 16949:2016 requirements correctly.

Our webinar will tackle these points, focusing on:

• Introduction to the “5 Whys method”

• Use of the method for a case study
• Information on the pitfalls involved in using this method
• Q&A  

KEY TAKEAWAYS

• Understanding the “5 Whys” technique
• Using the “5 Whys” to investigate the root cause of a problem
• Applying the “5 Whys” to improve QMS, i.e. internal defect reduction and customer complaint response