1088-understanding-customer-needs-course

What Customer wants

Self-paced Learning40 minsBeginnerE-learning

This customer satisfaction management training course equips learners with a customer-centric approach that puts their customer’s needs at the centre of the business. Putting customers at the forefront of your business strategy helps companies remain responsive to shifting tastes and new prospects in a constantly changing market. Our customer satisfaction training course will guide you through the process of identifying, analysing, and meeting your customer’s requirements to provide them with an exceptional experience. So, register now and explore the world of customer-centricity!

In this comprehensive customer service skills course, you will acquire essential competencies to excel in the field of customer service. Our program is designed to equip you with the knowledge and abilities necessary to:

  • Define the different personality types of the customers
  • Recognize the importance of understanding customers and their needs and preferences
  • Identify the difference in customer service and customer experience
  • Describe five Cs of customer service
  • Identify the four levels of customer service
  • Analyse how to set and measure customer service standards.

This online customer retention course is designed to benefit a wide range of individuals, including:

  • Entry-Level Employees: Newcomers to the corporate world who are looking to build a strong foundation of essential soft skills.
  • Mid-Level Managers and Senior Executives: Professionals who have gained some experience in their careers and want to refine their soft skills to advance to higher positions and effectively lead teams.
  • Entrepreneurs: Small business owners and entrepreneurs who need to master soft skills to effectively manage their teams, negotiate deals, and build strong client relationships.
  • Job Seekers: Individuals actively looking for employment who want to stand out to potential employers by showcasing a robust set of soft skills.

Exploring our online customer retention course comes with a range of perks. This course equips you with the essential abilities and knowledge to excel in customer service.

  • World-Class Training

Learn from TÜV SÜD’s industry experts and training specialists.

  • Flexible Learning Style

Study in your own time, at your own pace.

  • Continuous Feedback

Get prompt feedback from content-embedded assessment.

  • Competency-Based Learning

Show your course progress based on demonstrated learning.

  • Professional Certification
Get a globally recognized certificate and enhance your career development.

System requirements

Supported browsers include:
  • Chrome
  • Safari
  • Internet Explorer
  • Firefox
Additional requires include:
  • A high-speed internet connection will provide best results.
  • An email address is required to register for courses.
  • Microsoft Media Player or equivalent is needed to play audio and video files.
  • Flash Player is used for content and interactive learning. If necessary, download and install Flash Player to ensure proper operation of course content.

1. What is included with the course?
Each course will include access to e-learning content, quizzes, and proof of completion. Additional resources may also be included and this will vary by course.

2. Can I pause the course and log in to it anytime?
Certainly. The course allows the learner to take a break and return to it within the defined access period (typically 365 days).

3. Are there any quizzes in the middle of the course?
Our e-learning courses are designed to promote interaction between learner and content and often include quizzes. Quizzes are designed to help understand where successful learning has been achieved, and where opportunities for additional review exist.

4. Can I get a refund if I cancel my enrollment?
Refunds cannot be provided once a course is activated. Please be sure to review course information prior to activation.

5. What happens if I don’t finish the course within the access period?
The standard access period is 365 days to allow sufficient time to complete your course.

The course on understanding customer needs employs a variety of training tools, such as content-embedded assessment, animations, and other interactive exercises to enhance instructional delivery. Easily accessible via your preferred choice of device, the customer satisfaction management training course allows you to log in and learn whenever, wherever.

Net Price (excl. GST)
₹ 499.00
infoWe accept major credit cards, debit cards and UPI. EMI options are also available from major banks*


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