The Customer can reschedule the course opted for 2 (two) times within 3 (three) months due to unforeseen reasons, subject to such unforeseeable reason(s). Further rescheduling will not be allowed, and no refund will be paid in such a case. Likewise, the request for rescheduling of the course opted for must be made 7 (seven) days prior to commencement of such course. The Customer opting for rescheduling cannot opt for adjustment of fees against new course later.
The cancellation/withdrawal request email with valid reasons will be accepted up to [7 (seven)] days prior to commencement of the course. Such request can be initiated through sending an e-mail to customer service support at [email protected]. mentioning the below details:
Name:
Course Name:
Date of enrollment:
Payment Mode:
Transaction ID:
Amount:
The Customer can adjust the fees already paid in relation to the course opted for against any new course of the Customer’s choice which is available with the Academy. Such adjustment is allowed only once.
On receipt of the content/course material by the Customer, no refund will be paid, and, in this case, the Customer is entitled for one reschedule of the same course for which the Customer has opted originally.
If the Customer has started attending the course, withdrawal/ cancellation and refund thereof is not allowed. However, the Customer can opt for one reschedule of the course opted for.
On acceptance and approval of the refund request, the refund amount will be credited to the Customer’s account from payment providers within 10 (ten) working days. No refunds will be made in cash and all refunds will be in Indian Rupees. The refunds shall be made by the same method of payment the Customer used for the original transaction. If there is any change in the account details, the Customer must convey it to the Academy in writing. The Academy shall not be responsible for credit to any wrong account due to wrong information furnished by the Customer. If the Customer does not receive the refund within the time prescribed herein, then the Customer can write to the Academy at [email protected].
Any withdrawal/refund request must be made by the Customer within a period of 2 (two) months of the payment of course fees. No refund request will be considered and processed if it is made after 60 (sixty) days of payment of the course fees. However, in such a case, the Customer can avail and enroll for any other course made available by the Academy and the course fees already paid by the Customer shall be adjusted against the new course opted by the Customer.
The withdrawal/cancellation policy mentioned in relation to E-Learning or for any other services, is not applicable to Customer availing Classroom Training / VILT.
The Academy reserves the right to modify/ amend/ replace the above provisions at any time, as deemed fit it, without any prior notice to the Customer.
The Academy notifies the Customer of the model withdrawal form as per the statutory requirements:
Model withdrawal form (In the event that the Customer wish to withdraw from the contract, please fill in this form and return it to us).
The Customer should raise refund request within 7 (seven) days of purchase of course. The refund will not be provided if the participant has accessed the content or logged into the Academy E-store. Any refund request beyond 7 (seven) days of purchasing the course will not be accepted and no refund will be provided.
Refund request can be initiated through sending an email to customer service support at [email protected], mentioning the below details:
Name:
Course Name:
Date of enrolment:
Payment Mode:
Transaction ID:
Amount:
The Academy reserves the right to revise the Terms and Conditions of this policy without any prior notice.
Note: All refunds will be processed within 10 (ten) working days after the refund request is approved by the Academy.
Effect of Withdrawal
If the Customer withdraws from the contract within the stipulated period, the Academy will reimburse all payments received from the Customer, without undue delay and in any event not later than 7 (seven) working days from the day on which the Academy receives the Customer’s notice to withdraw from the contract. Any such reimbursement shall be made by the same method of payment the Customer used for the original transaction, the Academy will not be charging any fees for this reimbursement. If there is any change in the account details, the Customer must convey it to the Academy in writing. The Academy shall not be responsible for credit to any wrong account due to wrong information furnished by the Customer. If the Customer does not receive the refund within the time prescribed herein, then the Customer can write to the Academy at [email protected].
The Academy notifies the Customer of the model withdrawal form as per the statutory requirements:
Model withdrawal form (In the event that the Customer wish to withdraw from the contract, please fill in this form and return it to us).
