Customer Feedback

TÜV SÜD IS ALWAYS INTERESTED IN FEEDBACK FROM OUR CUSTOMERS, WITH CONTINUAL IMPROVEMENT DEFINED AS A CORE VALUE IN OUR MANAGEMENT SYSTEM

To solicit feedback, customers will periodically receive surveys from TÜV SÜD asking clients to take the time needed to complete this evaluation to help us improve our execution and customer service.

Unsolicited positive or negative feedback about our services can be submitted anytime by submitting our contact us form.

In addition, we have systems in place to deal with any possible dispute or complaint. Information on handling disputes with business relationships is included in the TÜV SÜD Standard Terms and Conditions.

If you have any complaint about our services you can via our contact form. All formal complaints are recorded in our internal corrective action system and we will take appropriate actions and reply. Complaint and Appeal process is available on request.

We also have processes to address any difference of opinion regarding a decision related to a product or management system certifications. In the unlikely event that you disagree with a certification decision, an appeal can be sent to:

Certification Body Manager
TÜV SÜD
Octagon House, Concorde Way,
Segensworth North, Fareham,
Hampshire, PO15 5RL

After discussions with all parties involved and review of available evidence, a decision will be returned. If a further appeal is required, you can contact the Quality Manager, and request that an appeal be brought to the appeals panel.