Carbon Footprint Certification

TÜV SÜD Thailand has an established process to handle and resolve appeals that arise during the provision of 3rd party validation and verification (V&V) services and non-V&V services, including reconsideration of a decision TÜV SÜD Thailand has made relating to the validation or verification opinion. This process is administered by TÜV SÜD Thailand’s Quality Assurance (QA), who is independent from the V&V team and process. 

Step 1: If there is any appeal related to TÜV SÜD Thailand’s 3rd party V&V services or non-V&V services, please submit the appeal to the QA at [email protected].  

Step 2: Upon receipt of the appeal, TÜV SÜD Thailand’s QA will send an acknowledgment to the appellant. 

Step 3: The QA will select a Project Investigator from the TÜV SÜD Thailand staff, who is independent of the validation or verification process, to investigate the appeal. 

Step 4: The QA will provide the name and title of the TÜV SÜD Thailand personnel selected to investigate the appeal and a detailed description of TÜV SÜD Thailand’s appeals process from the Program Quality Manual to the company or person submitting the appeal. 

Step 5: The QA will evaluate and investigate the appeal thoroughly. 

Step 6: The QA will inform the appellant of the outcome of the investigation. 

Step 7: The QA will ensure that decisions on appeals do not result in any discriminatory actions against the appellant and will take the required actions for the resolution of the appeal. 

Please include in your submission: 

• The client’s name and contact information. 
• The nature of the dispute (i.e. miscalculation, interpretation of a protocol)
• The resolution sought. 

If you need further information or assistance, please contact the QA at [email protected]. 

TÜV SÜD Thailand has an established process to handle and resolve complaints that arise during the provision of 3rd party validation and verification (V&V) services and non-V&V services, including dissatisfaction related to V&V activities. This process is administered by the Quality Assurance (QA) department, which is independent from the V&V team and process. 

Step 1: If there is any feedback, appeal, or complaint regarding TÜV SÜD Thailand’s management systems certification and auditing services or any dispute related to verification and validation decisions, please send it by mail to the Quality Assurance (QA) department at [email protected]. 

Step 2: Upon receipt of the appeal/complaint, TÜV SÜD Thailand will send an acknowledgment to the appellant/complainant. 

Step 3: The QA department, along with relevant parties, will evaluate and investigate the appeal/complaint received. 

Step 4: The appellant/complainant will be informed of the outcome of the evaluation and investigation. 

Step 5: TÜV SÜD Thailand, together with the relevant parties, will take the required actions determined for the resolution of the appeal/complaint. 

Step 6: If the actions required to be taken will exceed 2 months from the date of receipt of the appeal/complaint, the appellant/complainant will be given an interim update on the progress. 

Step 7: Upon completion of the actions taken, the appellant/complainant will be informed by TÜV SÜD Thailand of the outcome of the actions. 

Please include in your submission: 

• The client’s name and contact information.  
• The nature of the dispute (complaint on grounds of X, etc.)
• The resolution sought. 

If you need further assistance or have any questions regarding this process, please contact the QA department at [email protected]. 

TÜV SÜD Thailand realizes that impartiality is critical to the credibility of the work that it performs and the need to ensure that decisions are made based on objective criteria. To safeguard impartiality in its client engagements, including its validation and verification (V&V) activities, TÜV SÜD Thailand has established a procedure to evaluate risks to impartiality and potential conflicts-of-interest (COI). As part of client pre-engagement activities, TÜV SÜD Thailand conducts a thorough review to identify risks to impartiality and potential COIs through the completion of an internal COI test. If risks are identified, TÜV SÜD Thailand assesses the level of risk associated with the potential threat. Risks are classified as low, medium, or high. High-risk engagements are not pursued. Medium risk engagements are further evaluated to determine how TÜV SÜD Thailand is able to effectively mitigate or avoid the risk. Furthermore, TÜV SÜD Thailand requires all V&V team members to attest to impartiality by reviewing each specific project for any potential COIs. 

In addition to protecting impartiality, TÜV SÜD Thailand ensures the objectivity of its V&V activities through adherence to engineering principles and the application of auditing and V&V best practices, including reliance upon evidence in the development of opinions regarding GHG statements. 

TÜV SÜD Thailand treats as strictly confidential all information obtained or produced in validation and verification (V&V) assessments. Except as required by witness audits and accreditation assessments by accreditation bodies such as TISI or oversight authorities of GHG programs, TÜV SÜD Thailand will not disclose to a third party, without a client’s prior written consent, any information that comes into its possession, the possession of its employees, or affiliates during client engagements. Where disclosure is required by a relevant reporting program, TÜV SÜD Thailand will give timely notification to its clients prior to any release of information to the public domain. TÜV SÜD Thailand uses a Confidentiality and Non-Disclosure Agreement to safeguard client’s confidential information. 

TÜV SÜD Thailand requires that any opinions or reports of factual findings made public by our clients are communicated in their entirety. For more details, please visit: https://www.tuvsud.com/de-de/ueber-uns/unsere-gesellschaften/management-service

TÜV SÜD Thailand shall not offer or provide both consultancy and validation/verification for the same claim from the same client.