Auditing and system certification

Appeals and Complaints

Handling of Appeals / Complaints

Handling of Appeals / Complaints

Step 1

If there is any feedback, appeal or complaint with regards to TÜV SÜD PSB management systems certification and auditing services under SAC AO scheme and/or petition to dispute verification & validation decision, please write in by mail to Business Assurance, Certification Department, TÜV SÜD PSB Pte Ltd, 15 International Business Park, TÜV SÜD @ IBP, Singapore 609937.

Step 2

Upon receipt of the appeal / complaint, TÜV SÜD PSB will send an acknowledgement to the appellant / complainant.

Step 3

The Certification Department, together with relevant parties, will evaluate and investigate the appeal / complaint received.

Step 4

Appellant / Complainant will be informed of the outcome of the evaluation and investigation.

Step 5

TÜV SÜD PSB, together with the relevant parties, will take the required actions determined for the resolution of the appeal / complaint.

Step 6

If actions required to be taken will exceed 2 months from the date of receipt of the appeal / complaint, the appellant / complainant will be given an interim update on the progress.

Step 7

Upon completion of the actions taken, appellant / complainant will be informed by TÜV SÜD PSB of the outcome of the actions taken.