Remote and Connected Healthcare Services Masterclass

ABOUT THE REMOTE and connected HEALTHCARE SERVICES MASTERCLASS

The shift to electronic health records, collaborative care and adoption of innovative technologies, has improved the quality of healthcare. New medical technologies increase knowledge of patients’ condition and access to data can improve care and device performance in the long term. Healthcare facilities are more connected and require access and interchange data with multiple systems. For example, in Singapore, data would need to be interchanged with NEHR and SmartCMS systems. 

As healthcare needs increase due to aging populations, current models of healthcare are not sustainable, driving the adoption of remote care. Remote healthcare and telehealth services are also being adopted in response to the COVID-19 pandemic. Remote monitoring reduces hospital visits, saves costs and reduces the risk of a patient being misdiagnosed through doctor-induced stress.

However, this integration and flow of data exposes the system to risks in terms of safety, security, interoperability and reliability. This masterclass looks at measures to mitigate these risks using a standards-based approach to identify the risks and implement mitigation measures. Cybersecurity, Data security and Data Privacy are inherently important, and become crucial in healthcare due to the nature of healthcare data and their value to hackers. A successful remote healthcare service or platform will not only require technical controls, but also policies and protocols to mitigate the risks due to the flow of data over heterogenous networks. The masterclass will educate and increase the awareness of the stakeholders in the ecosystem of the best practices to minimise risks in remote healthcare. 

Duration: 1/2-day course

WHAT WILL YOU LEARN FROM THE COURSE?

Topics to be covered in this course include:

• Motivation for remote healthcare, typical workflows in remote healthcare
• Look at Management, Operational and Technical perspectives of remote healthcare
• Required roles and responsibilities
• Learn about typical IT-systems 
• Best practices in remote healthcare
• Introduction to Applicable Standards
• Incident prevention and management
• Safety: Assess and minimise risks originating from device integration, networking, and management
• Security: Guidelines to minimise cyber security risks, assuring confidentiality, integrity and availability
• Reliability: Systems availability and dependability for all stakeholders, including care recipient, care giver, technology provider, and regulators
• Interoperability: Facilitate exchange of messages across heterogeneous communication media, protocols, and application APIs
• Cybersecurity awareness and measures from a technical and operational perspective
• Handling of Personal Health Information
• Risk assessment and estimation

WHAT IS THE COURSE METHODOLOGY?

Participants will learn through lectures, case studies, group exercises and discussions.

WHO SHOULD TAKE THE COURSE?

This course is specially designed for staff working in:

• Connected healthcare platform developers including mobile app developers
• Homecare providers
• Telehealth providers
• Hospitals, GP Clinics, polyclinics
• Medication delivery services

Prerequisite: None

WHO IS THE COURSE ADVISOR?

The course content and structure are designed by the domain experts from TÜV SÜD.

With immense experience and knowledge in the relevant standards, our team of product specialists and technical experts at TÜV SÜD, developed the course content based on current business landscape and market requirements.