ISO/IEC 20000-1:2018 IT Service Management System Internal Auditor

ISO/IEC 20000-1:2018 IT Service Management System Requirement

Gain high level understanding of the International Standard for IT Service Management System

Gain high level understanding of the International Standard for IT Service Management System

ABOUT THE COURSE

 

This course helps participants learn the new ISO 20000-1:2018 Information Technology — Service Management System requirements.

Duration: 1 - day course

 

WHAT WILL YOU LEARN FROM THE COURSE?

 

At the end of this course, participants will be able to:

  • Gain a high-level overview on the changes of ISO/IEC 20000-1:2018 standard
  • Have a foundation knowledge on the ISO/IEC 20000-1:2018 requirements
  • Develop a basic knowledge and skillset to audit an ISO/IEC 20000-1:2018 IT Service Management System (SMS)

Topics to be covered in this course include:

  • Introduction
  • Changes in the ISO/IEC 20000-1:2018 standard
  • ISO/IEC 20000-1:2018 requirements

 

WHAT IS THE COURSE METHODOLOGY?

 

Participants will learn through lectures, case studies, group exercises and discussions.

 

WHO SHOULD TAKE THE COURSE?

 

This course is specially designed for:

  • Any managers or executives responsible for the security and confidentiality of their business-critical information
  • People who wish to understand ISO/IEC 20000-1:2018 IT Service Management System (SMS)

Prerequisite: None

 

WHO IS THE COURSE ADVISOR?

 

The course content and structure are designed by the domain experts from TÜV SÜD.

With immense experience and knowledge in the relevant standards, our team of product specialists and technical experts at TÜV SÜD, developed the course content based on current business landscape and market requirements.

 

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