ISO/IEC 20000-1:2018 Information Technology — Service Management System Awareness
With this interactive training program, you will:
- Receive a globally recognized certification from TÜV SÜD, demonstrating your proficiency in ISO/IEC 20000-1:2018 Information Technology — Service Management System requirements
- Gain insight into the ISO/IEC 20000-1:2018 framework, requirements and audit activities.
- Network with professionals from diverse sectors, sharing experiences and building relationships with peers facing similar privacy requirements
- Enhance your professional qualifications and broaden your career prospects by acquiring in-demand skills in IT service management systems and process improvement
At the end of the course, you will:
• Gain a high level overview on the changes of ISO/IEC 20000-1:2018 standard• Have a foundation knowledge on the ISO/IEC 20000-1:2018 requirements
• Develop a basic knowledge and skillset to audit an ISO/IEC 20000-1:2018 IT Service Management System (SMS)
In this program, you will learn the following:
- Introduction to the ISO/IEC 20000-1:2018 standard
- Changes in the ISO/IEC 20000-1:2018 standard
- ISO/IEC 20000-1:2018 requirements
The course is specially designed for:
- Personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organisation.
The career prospects for the ISO/IEC 20000-1:2018 course are excellent. By having knowledge on IT service management systems, it opens numerous career opportunities across different fields.
Career prospects include:
- Internal auditor/lead auditor
- Quality engineer
- Quality analyst
- Consultant
- Compliance officer
- Cybersecurity engineer
- IT manager
The course content and structure are developed by the domain experts from TÜV SÜD. With immense experience and knowledge of the relevant standards, our team of product specialists and technical experts at TÜV SÜD have developed the course content based on the current business landscape and market requirements.
There are no in-between assessments, but case studies will be included in the ISO/IEC 20000-1:2018 Awareness course.
1. Can I also attend e-learning courses on top of attending the ISO/IEC 20000-1:2018 Awareness course?
Yes, you can register for any e-learning course at TÜV SÜD.
2. How do I enroll for the ISO/IEC 20000-1:2018 Awareness course?
To enroll, please click on "Buy now" and check out your cart.
3. What is the ISO/IEC 20000-1:2018 Awareness course methodology?
Participants will learn through lectures, case studies, group exercises and discussions.
4. Can I get a refund if I cancel my enrolment?
- If you communicate the cancellation to us by email within 14 days before the confirmed training date, we will not provide a refund for the training.
- If you communicate the cancellation to us by email more than 14 days before the confirmed training date, we will provide a 50 % refund for the training.
5. Are there any tests in the middle of the course?
There are no in-between assessments, but case studies will be included in the ISO/IEC 20000-1:2018 Awareness course.