Used Car Management Solutions

TÜV SÜD will take care of the entire used car management process for you, from vehicle acceptance and initial assessment to after-sales business. Thanks to decades of experience and comprehensive know-how, our experts know all the variables relating to used cars. Our highly qualified used vehicle manager, consultants and vehicle assessor, based directly at your dealership, will provide independent and neutral third-party expert assessments and advisory which will increase your customers' trust in your company.

TÜV SÜD’s used car management services

We provide you with a comprehensive range of used vehicle management services at every stage of your value chain:

Used vehicle certificate services

TÜV SÜD’s used vehicle certificate ensures the reliability and quality of the vehicle by delivering a robust report demonstrating that the vehicle has undergone an independent technical evaluation. The report contains the results of a comprehensive range of tests and rigorous inspections, which include:

• Brake tests to ensure functionality and responsiveness of brakes
• Emission testing in accordance to the respective country’s regulations
• Lighting systems inspection to ensure they are in top working conditions and are in line with legal requirements
• Tests of technical electronic components and systems

Used car consulting services

Our consulting solutions will support you in improving and optimising your dealership and OEM businesses. Our consultants take a close look at your used car management processes. We look at purchasing, marketing and calculation processes to help you optimise your systems and results.

• We provide a Digital Performance Check. We analyse your entire online presence of a company (Website(s), Google search, social media, vehicle exchange check, online lead management, etc.) and provide tips and advice with concrete recommendations for action.
• We provide potential analysis, a modular analysis of the areas of vehicle sales or after sales service. This gives you the right direction for improvements to increase your returns.
• With our used vehicle process certificate you can demonstrate the quality of your systems and prove that you have established efficient processes in your used car dealership business. The process analysis audit takes places according to certification standards and evaluates the based on defined used car KPIs.
• We advise you how to find the right staff for your open positions, allowing you to bridge staff shortages with experienced TÜV SÜD employees.

Used car dealership coaching

TÜV SÜD provides used car dealership coaching based on a 6P strategy (process, presentation, promotion, profit, products and personnel). Based on this strategy our experts work together with you to optimise your used vehicle operations.

Our coaching, through periodical meetings and a dedicated phone support service, includes the following:

• Reviewing the processes and improving individual process steps
• Recognising and strengthening used vehicle potentials by implementing a professionalised approach to technical assessment and intake calculation
• Establishing a qualitative and quantitatively-unified quality standard
• Planning and optimising the future used vehicle portfolio, as well as identifying all related tasks such as dynamic pricing strategy and acquisition

Web-based tools for efficiency

TÜV SÜD has developed web-based tools that help you add value to your sales processes and assist you with used vehicle certificate and management processes.

• Our used car management pricing tool enables customers to determine market-appropriate purchase and sales prices quickly and easily, giving them an accurate basis for standardised, micro-market-oriented used car prices. This tool potentially reduces the entire pricing process by 75 percent to only 10 minutes in a five-step process.
• The National Used Car Monitoring System (NUMoS) provides users with a comprehensive overview of the financial situation of their used vehicle division. This tool delivers a thorough analysis of all relevant key performance indicators (KPI) that will help you achieve financial transparency and more professionalised management.
• The portable end device TIM supports our vehicle manager the complete used car management process in your dealership. With TIM, our vehicle manager creates standardised appraisals and forwards them to the person in charge within seconds.
• Decentralised orders are coordinated and managed via TAM, an online platform for order management. With TAM, we control orders for vehicle management nationwide on your behalf.
• Our web-based CarManager ONE software provides you with a universal electronic vehicle dossier. You can generate a digital dossier for every vehicle that passes into your inventory and from that point on you will always have an overview of all activities from initial assessment to delivery.
• The BlueDigital Index tool measures and optimises your digital presence, based on a comparison of other car dealerships in your country. This shows you how your own dealership compares to the local competition.

support for Used car reconditioning and returns

Used car reconditioning comprises many steps and procedures, from cosmetic reconditioning to depreciation reports. Our support services around car reconditioning include:

• Coordination of any reconditioning and repair services
• Advice in optimising administrative services

Display area concepts

TÜV SÜD display area concepts service creates a customised plan that arranges your used vehicle area into an interest-oriented presentation platform, based on your specific requirements regarding used vehicle presentation. Guided by the SOCA (Signalisation, Orientation, Communication and Atmosphere) concept, TÜV SÜD provides before-and-after illustrations based on photographs as well as modified floor plans to help you visualise how your space can be best utilised.

Used vehicle management with PhotoFairy and bluenow!

TÜV SÜD’s PhotoFairy and BlueNOW! products support you in optimising the reselling process of your used vehicles.

• With PhotoFairy you can create professional slideshows of your used vehicles for sale. The tool offers a complete solution, from the creation and editing of the photos to the presentation of the images in 360°.
  
• Our BlueNOW! App allows you to conduct a digital pre-assessment of your vehicles through one of our experts, who will guide you through the whole process.

Used car management training

Our comprehensive training programmes are applicable to both retailers and manufacturers. We can customise a programme that includes training for sales associates, managers and appraisers.

Get in touch with our experts