1.0 Collection, Use and Disclosure of Personal Information
If you are only browsing this Site or using the search function, we do not capture data that allows us to identify you individually. This Site automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page(s) requested.
We may collect, use and/or disclose your personal information for the following purposes:
(a) setting up your registered user account and profile on the Site;
(b) to provide and improve our services;
(c) for targeted online marketing;
(d) for billing and verification purposes;
(e) for shipping and delivery purposes;
(f) to contact you regarding any complaints, feedback, queries or requests;
(g) handling any issues which have come to our attention;
(h) to facilitate investigations into any suspicious or illegal activity on the Site;
(i) for internal administrative and management purposes;
(j) where required by any act, statute, law, or regulation, or by the order of a government authority or a court or tribunal of competent jurisdiction;
(k) such other purposes consented by you for which your personal information is collected; and
(l) any other purpose reasonably related to the aforesaid.
We may disclose your personal information to our partners whom we have engaged to provide our services, to maintain this Site or to protect the security or integrity of this Site and our databases. We will use commercially reasonable efforts to ensure that such partners do not use your personal information for a purpose other than the purposes for which the personal information were originally given.
2.0 Cookies and other tracking technologies
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. Depending on which of our Websites you are visiting, we may also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts, as well as to understand your browsing of the Website (for example, which page you visit or how long you stay on each page).
• Assisting you in navigation;
• Assisting in registration to our events, login, and your ability to provide feedback;
• Analysing your use of our products, services or applications;
• Assisting with our promotional and marketing efforts (including behavioural advertising).
Below is a detailed list of the cookies we use on our Websites. Our Websites are scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:
• Strictly Necessary Cookies
• Performance Cookies
• Functional Cookies
• Targeting Cookies
You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button at the bottom of the page or in the applicable Website Cookie Notice. While this Privacy Notice covers all Websites, Services and Events, each cookie notice you will find on one of our Websites applies to that Website only and also does not apply to our Services.
2.1 Anonymized website tracking
2.2 Use of Google Universal Analytics
This website uses Google Universal Analytics, a web analysis service offered by Google Inc. ("Google"). Google Universal Analytics uses ‘cookies,’ text files stored on your computer, to help us analyze how you use our website. The information generated by the cookie about your use of this website (including your IP address) is transferred to Google servers in the USA and saved there.
We have activated IP anonymization on this website, so that the IP address of users within EU Member States or other States party to the Agreement on the European Economic Area will be truncated by Google beforehand. Only in exceptional cases is the full IP address sent to Google servers in the USA and truncated there. On behalf of the website provider, Google will use this information for the purpose of analyzing your use of the website, compiling reports on website activity, and providing us with other services relating to website activity and internet usage. Google will not associate the IP address transmitted by your browser within the operations of Google Universal Analytics with any other data held by Google. You may prevent cookies from being installed by selecting the appropriate settings on your browser. However, please note that in this case you may not be able to use the full range of functions of this website. Furthermore, you can prevent Google from collecting and using the data regarding your use of the website generated by the cookies (including your IP address) by downloading and installing the browser plugin from the following link http://tools.google.com/dlpage/gaoptout.
Click on the link below to prevent collection of your data by Google Universal Analytics. By clicking on this link, you will set an opt-out cookie which prevents your data from being tracked when you visit this website in the future. Deactivate Google Universal Analytics
Please note that this website uses Google Universal Analytics with the code extension “anonymizeIp” to ensure anonymized recording of IP addresses (known as IP masking) and exclude direct personal references.
2.3 Google Recaptcha
This site uses the Recaptcha service provided by Google to ensure that use of our website is by living humans, not automated spam scripts. Provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
2.4 Google Maps
This site uses the mapping service Google Maps via an API. Provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this site has no influence on this data transfer.
This site uses Hotjar to make informed decisions to improve and optimise the user experience on our website. The services provided include heat map tracking, surveys, and customer feedback about the sites features and functionalities. Provider is Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians, STJ 1000, Malta.
For more information about how to opt out of Hotjar, please refer to Hotjar’s Opt Out information: https://www.hotjar.com/legal/compliance/opt-out
4.0 Changing or Deleting Your Information
You may review and change your personal information in your account settings. We will not be responsible for any modification of your personal information specified in your account.
5.0 Security of Your Personal Information
The security of your personal information is important to us. Where appropriate, we use available technology to protect the security of communications made through the Site. However, as no data transmission over the Internet can be guaranteed to be completely secure, we cannot guarantee the security of any information you transmit to us, and you transmit such information at your own risk. We do not accept liability for the security, authenticity, integrity or confidentiality of any transaction and other communications made through the Site.
Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we make no warranties that the Site is free of viruses or other unauthorised software.
You should take appropriate steps to keep your information, software and equipment secure. This includes clearing your Internet browser cookies and cache before and after using any services on the Site.
6.0 Third Party Websites
7.0 Applicable Law
9.0 Enquiries and Communication
Data Protection Officer (DPO)
TÜV SÜD Malaysia Sdn Bhd
No 18, Jalan Astaka U8/82, Bukit Jelutong,
40150 Shah Alam, Selangor, Malaysia.
Email: [email protected]
To submit a complaint or grievance regarding how we are handling your personal data or about how we can complying with the Personal Data Protection Act, please write to [email protected].
Middle East and Africa