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Privacy Policy

Privacy Policy

Thank you for using our website at www.tuv-sud.my (the “Site”). For the purpose of this Privacy Policy, “TÜV SÜD”, “we”, “our” or “us” shall refer to TÜV SÜD Malaysia Sdn Bhd.

By accessing and using any part of the Site, you shall be deemed to have accepted to be legally bound by the terms of this Privacy Policy without limitation or qualification. If you do not agree to the terms of this Privacy Policy, please do not access or use the Site. Any continued access or use of the Site (whether this time or in future) will imply that you have accepted the terms of this Privacy Policy.

We take your privacy seriously and are committed to providing a safe online experience. We believe in being transparent about our practices, which is why we have provided this Privacy Policy to explain how we collect, use and disclose your information.

1. Collection, Use and Disclosure of Personal Information
If you are only browsing this Site or using the search function, we do not capture data that allows us to identify you individually. This Site automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page(s) requested.
By providing your personal information to us, whether or not through the Site, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.

We may collect, use and/or disclose your personal information for the following purposes:

(a) setting up your registered user account and profile on the Site;
(b) to provide and improve our services;
(c) for targeted online marketing;
(d) for billing and verification purposes;
(e) for shipping and delivery purposes;
(f) to contact you regarding any complaints, feedback, queries or requests;
(g) handling any issues which have come to our attention;
(h) to facilitate investigations into any suspicious or illegal activity on the Site;
(i) for internal administrative and management purposes;
(j) where required by any act, statute, law, or regulation, or by the order of a government authority or a court or tribunal of competent jurisdiction;
(k) such other purposes consented by you for which your personal information is collected; and
(l) any other purpose reasonably related to the aforesaid.

We may disclose your personal information to our partners whom we have engaged to provide our services, to maintain this Site or to protect the security or integrity of this Site and our databases. We will use commercially reasonable efforts to ensure that such partners do not use your personal information for a purpose other than the purposes for which the personal information were originally given.

2. COOKIES AND OTHER TRACKING TECHNOLOGIES
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. Depending on which of our Websites you are visiting, we may also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts, as well as to understand your browsing of the Website (for example, which page you visit or how long you stay on each page).

More specifically, we use cookies and other tracking technologies for the following purposes:

• Assisting you in navigation;
• Assisting in registration to our events, login, and your ability to provide feedback;
• Analysing your use of our products, services or applications;
• Assisting with our promotional and marketing efforts (including behavioural advertising).

Below is a detailed list of the cookies we use on our Websites. Our Websites are scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

• Strictly Necessary Cookies
• Performance Cookies
• Functional Cookies
• Targeting Cookies

You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button at the bottom of the page or in the applicable Website Cookie Notice. While this Privacy Notice covers all Websites, Services and Events, each cookie notice you will find on one of our Websites applies to that Website only and also does not apply to our Services.

ANONYMIZED WEBSITE TRACKING

To align this website better to our customers’ needs, we analyze how our customers interact with the site. We anonymize your IP address (and possibly similar information exchanged with our site by your computer or device during standard Internet use) and then use it to analyze data such as the pages at https://www.tuvsud.com visited by your browser and your computer. Again, we use cookies for this purpose. Our cookie contains only one unique number by which we can re-identify you on our websites––but not, however, on third-party websites. We use the stored data for statistical purposes only. In particular, the IP address will not be associated with any individual user. The data will not be shared with third parties.

USE OF GOOGLE UNIVERSAL ANALYTICS

This website uses Google Universal Analytics, a web analysis service offered by Google Inc. ("Google"). Google Universal Analytics uses ‘cookies,’ text files stored on your computer, to help us analyze how you use our website. The information generated by the cookie about your use of this website (including your IP address) is transferred to Google servers in the USA and saved there.

We have activated IP anonymization on this website, so that the IP address of users within EU Member States or other States party to the Agreement on the European Economic Area will be truncated by Google beforehand. Only in exceptional cases is the full IP address sent to Google servers in the USA and truncated there. On behalf of the website provider, Google will use this information for the purpose of analyzing your use of the website, compiling reports on website activity, and providing us with other services relating to website activity and internet usage. Google will not associate the IP address transmitted by your browser within the operations of Google Universal Analytics with any other data held by Google. You may prevent cookies from being installed by selecting the appropriate settings on your browser. However, please note that in this case you may not be able to use the full range of functions of this website. Furthermore, you can prevent Google from collecting and using the data regarding your use of the website generated by the cookies (including your IP address) by downloading and installing the browser plugin from the following link http://tools.google.com/dlpage/gaoptout.

Click on the link below to prevent collection of your data by Google Universal Analytics. By clicking on this link, you will set an opt-out cookie which prevents your data from being tracked when you visit this website in the future. Deactivate Google Universal Analytics

For more detailed information on the conditions of use and data privacy, go to http://www.google.com/analytics/terms/de.html and/or http://www.google.de/privacy.html.

Please note that this website uses Google Universal Analytics with the code extension “anonymizeIp” to ensure anonymized recording of IP addresses (known as IP masking) and exclude direct personal references.

GOOGLE RECAPTCHA

This site uses the Recaptcha service provided by Google to ensure that use of our website is by living humans, not automated spam scripts. Provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

For more information about Google reCAPTCHA and Google's privacy policy, please visit the following links: https://www.google.com/intl/en/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html

GOOGLE MAPS

This site uses the mapping service Google Maps via an API. Provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this site has no influence on this data transfer.

For more information about Google’s data processing, please refer to Google's Privacy Policy: https://www.google.com/intl/en/policies/privacy/

HOTJAR

This site uses Hotjar to make informed decisions to improve and optimise the user experience on our website. The services provided include heat map tracking, surveys, and customer feedback about the sites features and functionalities. Provider is Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians, STJ 1000, Malta.
For more information about how to opt out of Hotjar, please refer to Hotjar’s Opt Out information: https://www.hotjar.com/legal/compliance/opt-out

3. Confidentiality
Save where expressly provided herein, we will not to reveal to any person, firm or company any which may come to our knowledge hereunder and shall keep with complete secrecy the personal information provided by you and shall not use or attempt to use any such personal information in any manner without your permission. These restrictions shall cease to apply to information or knowledge which may come into the public domain other than as a result of any act or breach of this Privacy Policy by us.

4. Changing or Deleting Your Information
You may review and change your personal information in your account settings. We will not be responsible for any modification of your personal information specified in your account.

5. Security of Your Personal Information
The security of your personal information is important to us. Where appropriate, we use available technology to protect the security of communications made through the Site. However, as no data transmission over the Internet can be guaranteed to be completely secure, we cannot guarantee the security of any information you transmit to us, and you transmit such information at your own risk. We do not accept liability for the security, authenticity, integrity or confidentiality of any transaction and other communications made through the Site.

Internet communications may be susceptible to interference or interception by third parties. Despite our best efforts, we make no warranties that the Site is free of viruses or other unauthorised software.

You should take appropriate steps to keep your information, software and equipment secure. This includes clearing your Internet browser cookies and cache before and after using any services on the Site.

6. Third Party Websites
The Site may contain hyperlinks to and from other Internet websites. These websites may have different privacy practices from the ones described here. Since this Privacy Policy applies solely to this Site, please read the privacy statements of the other websites you visit.

7. Applicable Law
The terms in this Privacy Policy are governed by the Laws of Malaysia.

8. Modification
The terms of this Privacy Policy may be changed from time to time. All changes will be posted on this page, and your access or use of the Site after such changes have been posted will constitute your agreement to the modified Privacy Policy and all the changes. You should therefore read this page carefully each time you visit the Site.

9. Enquiries and Communication
If you have any enquiry with regards to this Privacy Policy Statement or if you wish to request for access, or correct or limit the processing of your personal data, please email or send your enquiry or request to the following person:

Data Protection Officer (DPO)
TÜV SÜD Malaysia Sdn Bhd
No 18, Jalan Astaka U8/82, Bukit Jelutong,
40150 Shah Alam, Selangor, Malaysia.

Email: [email protected]

10. Complaint
To submit a complaint or grievance regarding how we are handling your personal data or about how we can complying with the Personal Data Protection Act, please write to [email protected].

 

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