0069-it-service-management-course

Awareness Training Program on Information Technology Service Management System based on ISO/IEC 20000-1:2018

Face-to-face Training1 DayBeginner
  • Contribute to the development and improvement of your organisation’s Information Technology Service Management System (ITSMS).
  • Understand ITSMS based on ISO 20000-1:2011 standard.
  • Understand Service management system Concepts & History of ITSMS.

Syed Information Technology Course Counsellor

    Services play a major role in supporting information technology and systems of organizations. It is required to manage the services in such a way provision of services becomes effective and efficient and ensures continual improvement. IT service management (ITSM) refers to the implementation and management of quality information technology services.

    Topics to be covered in this course include:

    • Introduction to Information Technology service Management System based on ISO 20000-1:2011 standard
    • Service management system Concepts & History of ITSMS
    • Service management process areas
    • Risk Assessment of services
    • Service catalogues and management of services
    • IT service managers
    • Information Security Practitioners & Managers
    • Professionals responsible for Information Security practices
    • ISO 20000-1 Implementation Teams
    • Any personnel who wish to pursue a career in the field of IT services

    Prior Knowledge about ISO 20000-1 standard / ITIL framework is desirable

    • Contribute to the development and improvement of your organisation’s ITSMS.
    • Understand ITSMS based on ISO 20000-1:2011 standard.
    • Understand Service management system Concepts & History of ITSMS.

    1. When can I get the certificate?
    Awareness Training Program on Information Technology Service Management System certification will be issued within 21 working days from the examination date.

    2. When can I get the training material and invite?
    One day before the commencement of the training program.

    3. How do I pay the fees for training and examination?
    Online mode

    4. What are the benefits of the Awareness Training Program on Information Technology Service Management System Program?

    • Contribute to the development and improvement of your organisation’s ITSMS
    • Understand ITSMS based on ISO 20000-1:2011 standard
    • Understand Service management system Concepts & History of ITSMS

    5. Is there any refund policy for the paid fees?
    Please refer to Cancellation and Refund policy page.

Net Price (excl. GST)
₹ 5,500.00
infoWe accept major credit cards, debit cards and UPI. EMI options are also available from major banks*


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