Awareness Training Program on Information Technology Service Management System based on ISO/IEC 20000-1:2018
- Contribute to the development and improvement of your organisation’s Information Technology Service Management System (ITSMS).
- Understand ITSMS based on ISO 20000-1:2011 standard.
- Understand Service management system Concepts & History of ITSMS.
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- Introduction to Information Technology service Management System based on ISO 20000-1:2011 standard
- Service management system Concepts & History of ITSMS
- Service management process areas
- Risk Assessment of services
- Service catalogues and management of services
- IT service managers
- Information Security Practitioners & Managers
- Professionals responsible for Information Security practices
- ISO 20000-1 Implementation Teams
- Any personnel who wish to pursue a career in the field of IT services
- Contribute to the development and improvement of your organisation’s ITSMS.
- Understand ITSMS based on ISO 20000-1:2011 standard.
- Understand Service management system Concepts & History of ITSMS.
- Contribute to the development and improvement of your organisation’s ITSMS
- Understand ITSMS based on ISO 20000-1:2011 standard
- Understand Service management system Concepts & History of ITSMS
Services play a major role in supporting information technology and systems of organizations. It is required to manage the services in such a way provision of services becomes effective and efficient and ensures continual improvement. IT service management (ITSM) refers to the implementation and management of quality information technology services.
Topics to be covered in this course include:
Prior Knowledge about ISO 20000-1 standard / ITIL framework is desirable
1. When can I get the certificate?
Awareness Training Program on Information Technology Service Management System certification will be issued within 21 working days from the examination date.
2. When can I get the training material and invite?
One day before the commencement of the training program.
3. How do I pay the fees for training and examination?
Online mode
4. What are the benefits of the Awareness Training Program on Information Technology Service Management System Program?
5. Is there any refund policy for the paid fees?
Please refer to Cancellation and Refund policy page.