Conversation Management for Auditors E-Learning Course
Communication happens on various levels, and every level is different. Conversation management and communication in the audit are important factors that make or break the success of an audit. Whenever people come together and communicate, they form and maintain relationships.
Whether an audit is successful or not partly depends on the wording of the auditor’s questions. Some questioning techniques are more appropriate for audits than others.
Solution-oriented communication adds value to your internal audits. By asking systemic questions, you will achieve the best possible audit results.
- Understand verbal and non-verbal components of communication and deal with ambiguity.
- Apply question techniques during audits.
- Explain how to monitor conversation phases during the audit toward internal and external objectives.
Differentiation between verbal and factual level Questions techniques for audits Role of attitude and behavior Internal and external audit objectives Conversational atmosphere, steps and phases during the audit.
This E-learning course offers an accelerated learning through its bite-sized modular structure. The flexibility of this self-paced E-learning means it is accessible on any device 24/7. You have the opportunity to start, pause, replay, and even restart the course at your own convenience. Upon completion of this E-learning course, you will receive a globally recognised TÜV SÜD certificate.
The course includes a knowledge test, and upon completion, you will receive your globally recognised TÜV SÜD certificate on Conversation Management for Auditors.
TÜV SÜD additionally offers the opportunity to deliver this training as a dedicated in-house course, delivered solely to your organisation to meet your needs and requirements. To receive a quote and find out more information, please contact us at [email protected].