Online Proctored Examination Information

Information about online proctored examinations offered by TÜV SÜD US Academy.

ONLINE PROCTORED EXAMINATIONS 

Online proctored examinations offered by TÜV SÜD US Academy are monitored online in real time by a proctor. Participants can contact the online examination supervisor via the chat function. The instructions of the online examination supervisor must be followed.

WHAT IS A PROCTORED EXAM?

An online proctored exam is a timed assessment conducted on an online platform, where candidates' activities, webcam video, and audio are monitored. In our case, there is a human proctor supervising the exam via webcam to ensure the authenticity of the test taker. Additionally, we offer a software system option that monitors the test taker during the exam, providing them with greater flexibility to take the test at their convenience. To learn more about the Online Remote Proctoring Tool, click here.

WHAT IS AN ONLINE PROCTORED EXAM?

An online proctored exam is a timed assessment via an online platform in which the candidates’ activity, webcam video, and audio are monitored. In our case, there is a human proctor that supervises the exam taking place via a webcam to ensure the authenticity of the test taker and prevents them from cheating.

WHAT IS A PROCTOR?

A proctor is simply an invigilator whose job is to overlook test takers during examinations for the main purpose of ensuring that they don’t cheat. This is done with the help of a real-time test proctor present online during the duration of the assessment via webcam surveillance.

WHAT IS PROCTORING?

Also known as invigilation, proctoring is the act of supervising candidates during an examination. The purpose of this is to ensure that the exam process is fair and equal for all candidates. When the stakes are high, it’s crucial to guard against cheating, impersonating a candidate, or copying questions to share with others.

ONLINE EXAMINATION PROCEDURE

Online proctored exams are timed exams that are taken online while the proctor monitors the test takers’ computer browser activity, webcam video, and audio during the exam. But before the test begins, the candidate is required to fill in their details like name, date of birth, age, and gender to ensure their authenticity. The test taker is expected to show ID proof for facial recognition. In the same step, the microphone and webcam are tested to avoid any errors during the assessment.

Once the ID verification has taken place, checks are conducted on the candidates’ exam environments to prevent any cheating from taking place.

The rules of the online proctored exam are explained to the candidates. This typically includes things like no speaking, referring to notes, using other software on a computer or copying down exam content to share with others. Once that is done, then the real assessment can begin. During the assessment, the candidates are monitored to ensure that they follow the rules. Each of these steps is designed to ensure that the assessment is completely fair and prevent any test fraud from taking place. The proctor will authenticate students’ IDs, keep track of time, and watch students to make sure that they are following test guidelines and instructions.

IS THERE A COST TO RETAKE THE EXAMINATION, SHOULD I NOT PASS?

If your online training course has an online proctored examination included in the program you will have one attempt to earn your TÜV SÜD certification. If you are not successful at your first attempt, a certificate of attendance will be granted. If you are looking to obtain your certificate of achievement/completion, please be mindful that you must pay a fee to retake the exam.

WHAT IS THE RETAKE POLICY FOR EXAMS?

The following applies to all TÜV SÜD US Academy examinations that grant a certificate of achievement on successfully completion of the final examination:

  • After you complete your training course, the first time an exam is taken is considered a “first attempt” and not a retake.
  • If a certification exam is not successfully completed on the first attempt, there is no waiting period before taking the exam a second time.
  • A second attempt (first retake) of an exam can be done immediately after the first attempt for a fee.
  • Third and further attempts at taking this exam can be done for a fee each attempt.
  • Once you pay the retake fee, you’ll be able to schedule the date to retake the exam accordingly to the available date options in our exam schedule.
  • Please be mindful that there is a 1-year maximum deadline for an exam retake.
  • The amount for the above fees depends on the specific examination product. Please refer to the training product details or contact us at Academyamericas@tuvsud.com for more information.

REQUIREMENTS FOR LIVE PROCTORING EXAMINATIONS:

The following applies to all TÜV SÜD US Academy examinations that grant a certificate of achievement on successfully completion of the final examination:

  • Students need to connect to the examination session from an internet accessible location.
  • Webcam and Microphone are REQUIRED.
  • The examination venue must be a self-contained private room or office.
  • When prompted by the online exam proctor, the complete work environment/room must be shown using the camera.
  • There must be no other people in the room.
  • No other materials are allowed in the vicinity of the PC/laptop other than permitted resources.
  • No texts on the walls or desk.
  • Quiet surroundings and no music, television or other sources of noise.
  • No other computers or devices in the room are to be switched on.
  • The room must be sufficiently lit (equivalent to daylight).
  • Participants are not permitted to create or distribute transcripts of the examination contents (electronically and/or manually).

The participant undertakes to meet these requirements in full. Failure or refusal to meet these requirements may cause the certification body to issue a result of attempted cheating, deception or disqualify the participant when they review the examination.

Examples:

  • Participant makes/receives a telephone call during the examination.
  • Another person appears in the room.
  • During the examination, the browser displaying the examination is left and answers are researched online despite this being prohibited by the examination regulations (closed book).
  • Documents/notes are positioned on or around the laptop/monitor that enable the participant to cheat.

In the event of technical problems with the laptop/PC (e.g. PC crashes during the examination) or the Internet connection is disrupted, the examination is deemed terminated and must be repeated. Should this happen, please get in touch with us.

Every examination from TÜV SÜD US Academy has its own examination regulations that describe the permitted resources, for instance. There may be supplementary regulations for online examinations. The examination regulation/s and any supplementary regulations shall apply.