ISO 9001 Quality Management Systems - Lead Auditor Training (CQI IRCA) (SkillsFuture-supported)*

At the endof the course, learners will be able to:

• Apply principles and requirements in Quality Management System audits.
• Review audit procedures and systems to develop an audit plan and checklist.
• Coordinate with external quality accreditation bodies for a third-party audit.
• Set up appropriate external audit and verification activities.
• Monitor and implement corrective actions arising from non-conformance and dispute resolutions.
• Facilitate dispute resolution and mediation process arising from non-conformance.
• Perform structured random sampling of ISO 9001 requirements of audit activities to verify effectiveness of audit outcomes.

The CQI IRCA certification and cost are notincluded in this course and are undertaken separately with the relevantcertification body.

Topics covered by the course include:

1. QMS Introduction and Process Approach

• Purpose and benefits of QMS, including an understanding of the basic QMS principles
• Terms, Fundamentals and Principles
• Ascendance of ISO 9000 series
• Process Approach with PDCA
• QMS Requirements ( Clauses 1 to 10)

2. Auditing Principle

• Auditing objectives
• Types of audits
• Audit life cycle
• Terms and Definition
• Principle of Auditing
• Annex A – Guidance of Auditors

3. Role and Responsibilities of an Auditor

• Audit Programme objectives
• The auditee's responsibilities
• The lead auditors’ responsibilities
• Auditors’ qualifications and certifications

4. Role Planning an Audit

• Pre-Audit planning
• Reviewing documentation
• Developing an audit plan
• Preparing checklists or working documents
• Communication factors

5. Conducting an Audit

• Opening meeting
• Collecting objective/audit evidence
• Effective interviewing techniques
• Identifying and recording nonconformities
• Preparing for the closing meeting

6. Reporting Audit Results

• Conducting the closing meeting
• Preparing the audit report
• Distributing the audit report

7. Corrective Actions

• Corrective action responsibilities
• Follow up scheduling
• Monitoring corrective action

8. ISO 9001:2015 Registration

• The registration process
• Surveillance audits

9. Exercises/ Role play (50% of course time)
10. Written Examination

The ISO 9001 Quality Management System Auditor/Lead Auditor Course is specially designed for:

• Quality professionals/consultants
• Management representatives/managers/process owners
• ISO coordinators
• Auditors/lead auditors
• Internal auditors of QMS and other management system standards

Participants attending this course should have adequate knowledge of the ISO 9001:2015 standard and some prior knowledge of QMS auditing. Having no prior knowledge may lead to unsuccessful completion of this course, and the gaps in this knowledge may not be covered during this course.

ISO 9001:2015 lead auditors are in high demand as more and more organisations seek to implement and maintain certification to ISO 9001:2015 Quality Management Systems.

Upon completing this CQI IRCA-accredited course, you will be well-positioned to pursue a career as:

• ISO 9001:2015 Lead Auditor
• Quality Assurance Manager
• Quality Control Manager
• Compliance Auditor

The course content and structure are developed by the domain experts from TÜV SÜD.

With immense experience and knowledge of the relevant standards, our team of product specialists and technical experts at TÜV SÜD developed the course content based on the current business landscape and market requirements.

Participants will be assessed throughout the course.

1. Continuous Evaluation: Punctuality, presentation skills, interactive approach, involvement, role-play, daily tests, etc.
2. Summative Assessment:  There willbe two modes of assessment at the end of the class, namely, a written test anda case study assessment. The achievement of a Competency grading is required inorder to obtain a Statement of Attainment from SSG.
3. Online Examination: Final examination would be conducted by CQI/IRCA

• Exam duration: 1 hour 45 minutes
• Total number of items/questions: 40
• Total marks: 80
• Learners must achieve the minimum passing marks for each domain and an overall score of 40 marks (50%)
• Open book exam. Learners will require access to the relevant ISO standards (electronic or paper copy permitted)

Issue of certificate:

TÜV SÜD South Asia is an approved training partner of CQI/IRCA and fulfills all compliance of the course PR328: QM ISO 9001:2015 Lead Auditor holding training course reference No 2131. Participants who score 70% and above in continuous assessment, plus a minimum 50% overall and in each section and above in final examination will be issued a CQI/IRCA registered certificate of successful completion of the course, which is renowned in certification and carries worldwide acceptance. Unsuccessful candidates will be issued a certificate of attendance.

1. Can I also attend e-learning courses on top of attending ISO 9001 Lead Auditor Course?
Yes, you can register for any e-learning course at TÜV SÜD.

2. What is the funding eligibility criteria?
Self-sponsored learners: Up to 50% of course fees for Singapore Citizens and Permanent Residents between 21 and 39 years old, and up to 70% of course fees for Singapore Citizens above 40 years old.

Company-sponsored learners:
1. SME employers who sponsor the following persons can apply for up to 70% funding
2. All employers can apply for absentee payroll
a. Singapore Citizens and PR: $4.50 per hour, capped at $100,000 per enterprise per calendar year
b. Singapore Citizens aged 30 and above (or Persons with Special Needs aged 13 and above), earning a monthly salary ≤$2,500: 95% of hourly basic salary, capped at $13 per hour

3. How do I enroll for the ISO 9001 Lead Auditor Course course?
To enrol and check your eligibility for SSG funding, please click on ‘Request training schedule’ button and fill up the form. Our team will contact you for the next steps to evaluate your eligibility for this course and enrolment procedures.

4. What is the ISO 9001 Lead Auditor course methodology?
Participants will learn through lectures, case studies, group exercises and discussions.

5. Can I get a refund if I cancel my enrolment?
Yes, please contact us at [email protected] for more details. Terms and conditions apply.

6. Are there any tests in the middle of the course?
Continuous assessment and specimen examination are conducted throughout the ISO 9001:2015 Quality Management System course.