ISO 9001:2015 Quality Management Systems Internal Auditor (SkillsFuture-supported)*

At the end of the course, you will be able to:

• Gain a thorough understanding of quality management systems based on the ISO 9001 standard. It begins with an overview of the ISO 9001 requirements and principles for establishing, implementing, maintaining, and continually improving an effective quality management system (QMS).
• Plan for quality improvements by setting objectives, identifying risks and opportunities, and determining necessary actions and resources.
• Explore robust methods for evaluating the QMS, including monitoring, measurement, analysis, and management review processes.
• Understand corrective action and preventive action processes for addressing nonconformities, root causes, and potential issues.
• Understand strategies for continual improvement are highlighted, utilizing techniques like PDCA and risk-based thinking to foster a culture of ongoing optimization.
• Gain insights into planning, conducting, and following up on comprehensive internal audits to assess QMS effectiveness and conformity.

In this program, you will learn the following:

• Explain the importance of quality management in organisations with reference to the principles of Quality Management Systems
• Explain the procedures for organisations reporting their management systems according to standards and requirements
• Report the identified areas for quality management system improvements
• Utilize different quality management tools for different purposes, customers and stakeholders
• Plan business process improvements in accordance with Quality Management System requirements
• Determine the metrics for monitoring process and measuring performance indicators
• Document continual improvements, corrective action and preventive action on Quality Management Systems
• Evaluate the compliance of Quality Management Systems to standards and requirements by identifying non-conformities

• Management Representatives
• ISO 9001 QMS Steering Committee Members
• Internal QMS Auditors
• Personnel responsible for legal requirements updating and ISO 9001 conformance

Those seeking to improve their auditing skills and contribute to their organisation's quality management system should enroll in the QMS internal auditor course.

While prior knowledge of quality management systems is preferable, it is not mandatory. This course accommodates individuals at different stages of their careers. Beginners can gain a solid foundation, while experienced professionals can hone their skills and stay up-to-date with ISO 9001:2015.

ISO 9001:2015 knowledge is in high demand as more and more organisations seek to implement and maintain certification to ISO 9001:2015 Quality Management Systems.

Upon completing this course, you can progress to gain more expertise as a:

• ISO 9001:2015 Internal/Lead Auditor
• Quality Assurance Manager
• Quality Control Manager
• Compliance Auditor

The course content and structure are designed by the domain experts from TÜV SÜD. With immense experience and knowledge of the relevant standards, our team of product specialists and technical experts at TÜV SÜD have developed the course content based on the current business landscape and market requirements.

Participants will learn through lectures, case studies, group exercises and discussions. There will be a written assessment and a case study assessment at the end of the course. Upon achieving Competency, Learners will obtain a Statement of Attainment from SkillsFuture Singapore.

Sample Certificate

1. Can I also attend e-learning courses on top of attending the ISO 9001 QMS Awareness course?
Yes, you can register for any e-learning course at TÜV SÜD.

2. What is the funding eligibility criteria?

Self-sponsored learners: Up to 50% of course fees for Singapore Citizens and Permanent Residents between 21 and 39 years old, and up to 70% of course fees for Singapore Citizens above 40 years old.

Company-sponsored learners:
1. SME employers who sponsor the following persons can apply for up to 70% funding
2. All employers can apply for absentee payroll
a. Singapore Citizens and PR: $4.50 per hour, capped at $100,000 per enterprise per calendar year
b. Singapore Citizens aged 30 and above (or Persons with Special Needs aged 13 and above), earning a monthly salary ≤$2,500: 95% of hourly basic salary, capped at $13 per hour

3. How do I enroll for the ISO 9001 QMS Awareness and Internal Auditor course?
To enroll, please fill up the 'Request training schedule'. Our team will contact you for the next steps to evaluate your eligibility for this course and enrolment procedures.

Non-Refundable Application Fee: The total course fee includes a non-refundable application fee of 5%. This fee will be collected during the online checkout process. The Applicant acknowledges and agrees that the application fee is non-refundable under any circumstances, regardless of the outcome of the application.

4. What is the ISO 9001 QMS Awareness and Internal Auditor course methodology?
Participants will learn through lectures, case studies, group exercises and discussions.

5. Can I get a refund if I cancel my enrolment?
Yes, please contact us at [email protected] for more details. Terms and conditions apply.

6. Are there any tests in the middle of the course?
During the course, case studies will be included in the ISO 9001 QMS Awareness and Internal Auditor course. Upon completion of the course, you will receive a globally recognised certificate.