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Appeals and Complaints

Handling of Appeals / Complaints

Step 1

If there is any feedback, appeal or complaint with regards to TÜV SÜD Malaysia management systems certification, please write in email to [email protected] or by mail to

Quality Assurance
No 18, Jalan Astaka U8/82, Bukit Jelutong
40150 Shah Alam
Selangor, Malaysia


Step 2

Upon receipt of the appeal / complaint, TÜV SÜD Malaysia will send an acknowledgement to the appellant / complainant.

Step 3

The Certification Department, together with relevant parties, will evaluate and investigate the appeal / complaint received.

Step 4

Appellant / Complainant will be informed of the outcome of the evaluation and investigation.

Step 5

TÜV SÜD Malaysia, together with the relevant parties, will take the required actions determined for the resolution of the appeal / complaint.

Step 6

If actions required to be taken will exceed 2 months from the date of receipt of the appeal / complaint, the appellant / complainant will be given an interim update on the progress.

Step 7

Upon completion of the actions taken, appellant / complainant will be informed by TÜV SÜD Malaysia of the outcome of the actions taken.

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