Lead Auditor Training On Information Technology Service Management Based On ISO/IEC 20000-1:2018
IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
ITSM practice facilitates organizations to make significant improvements in the way they manage the relationships, processes, people and technologies to deliver a high-quality IT service.
The international standard ISO 20000-1 defines the best practices in IT Service Management. It specifies several closely related processes when brought together will help ensure that an organisation delivers managed IT services of acceptable quality to its customers
At the end of the training the participants will be able to
Topics to be covered in this course include:
Professionals who have a role to play with regards to IT Service Management System (ITSMS) like
Certificate of successful completion:
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Bosnia and Herzegovina