Lead Implementer Training Program on Information Technology Service Management System based on ISO/IEC 20000-1:2018

ISO / IEC 20000-1 is the leading international standard for Information technology – Service management – Part 1. It covers commercial, governmental, and not-for-profit organizations and specifies the requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Implementation and operation of an ITSMS provides ongoing visibility control of services and continual improvement, leading to greater effectiveness and efficiency. Improvement for service management applies to the SMS and the services. An ITSMS supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering services.

Topics to be covered in this course include:

• ISO 20000-1: 2018 - ITSMS Concepts, Terms and benefits, ITSMS family of standards
• ISO 20000-1- ITSMS requirements Overview
• Service Management System (SMS) Overview
• Levels of Documentation and Documentation Requirements

• IT service managers
• Information Security Practitioners & Managers
• Professionals responsible for Information Security practices
• Management Representatives
• ISO 20000-1 Implementation teams
• Any personnel who wish to pursue a career in the field of IT services
• Any personnel who has a role to play in the implementation of Information Security Management System

Prior Knowledge about ISO 20000-1 standard / ITIL framework is desirable

• Understand the framework for implementing a service management system (SMS).
• Understand the documentation requirements
• Understand the role of lead implementer in implementing the requirements of the IT service management system
• Understand how to implement ISO 20000-1:2018.
• Understand how to Plan, Conduct and Report an internal ITSMS audit in accordance with ISO 19011:2018

Candidates will be assessed by the following 2 methods:

• Continuous assessment: This includes assessment throughout the course for punctuality, presentation skills, interactive approach, involvement, role-play, classroom exercises, assignments etc.

• Online examination: This will be at the end of the course. Duration of the written exam is 120 minutes. Use of only ISO 20000-1 standard is permissible. Minimum passing criteria is 70% in both continuous assessment and written examination.

Certification

Candidates who score 70% and above in both the continuous assessment and written examination will be issued a course completion certificate. Unsuccessful candidates will be issued a certificate of attendance.

1. When can I get the certificate?
ITSM Implementer certification will be issued within 21 working days from the examination date.

2. When can I get the training material and invite?
One day before the commencement of the training program.

3. How do I pay the fees for training and examination?
Online mode

4. What are the benefits of the ITSM Implementer Program?

• Understand the framework for implementing a service management system (SMS).
• Understand the documentation requirements
• Understand the role of lead implementer in implementing the requirements of the IT service management system
• Understand how to implement ISO 20000-1:2018.
• Understand how to Plan, Conduct and Report an internal ITSMS audit in accordance with ISO 19011:2018

5. Is there any refund policy for the paid fees?
Please refer to Cancellation and Refund policy page.