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ISO 41001:2018 Facility Management System

Facility management systems

In today's dynamic environment, facility managers face tough tasks on a day-to-day basis. Some of these problems arise from simple, day-to-day operations, while others are a result of changing technologies, company mergers & their policies and other lingering problems. Following are few issues faced by facility managers:

  • Saving money: To save costs, facility managers often need to find the lowest cost provider.

  • Extending the life of assets: Facility manager needs to maintain disciplined maintenance procedures to closely monitor the expenses incurred with maintenance programs of big-ticket items/ capital equipment's like HVAC installation, captive power plant, etc.

  • Do more with less: Facility managers are expected to do timely orchestration amongst men, machines and materials in order to serve the organisation 24/7 throughout the year.

  • Compliance: It is a daunting task for facility managers to do everything to ensure that the statutory & regulatory compliances are met. Apart from compliances, many times facility managers need to make changes without reliable data to facilitate the change management within the organisation.

What is iso 41001:2018?

ISO 41001 Facility Management (FM) integrates multiple disciplines in order to have an influence on the efficiency and productivity of economies of societies, communities and organisations, as well as the manner in which individuals interact with the built environment. FM affects the health, well-being and quality of life of much of the world’s societies and population through the services it manages and delivers.

Thus, ISO 410001 is an organisational function which integrates People, Place and Process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.

ISO 41001:2018 was developed for organisations that incorporate or run facilities management systems which have the option of introducing compliance with the new standard into their business.

The standard was developed to further acknowledge the rapid growth and increased complexity of the facilities management market. It is not sector specific and is intended to be applicable to all organisations or parts of organisations, whether public or private sector, regardless of the type, size and nature of the organisation or geographical location. ISO 41001:2018 should be implemented so that an organisation:

  • can demonstrate the effective and efficient delivery of its facilities management services
  • can consistently meet the needs of interested parties and clients
  • can plan to be sustainable in a globally-competitive environment

Why is ISO 41001:2018 Important?

  • The present Facility Management market is dominated by unorganised players and this structured frame work will prepare and meet the upcoming market potential and challenges. It will demonstrate effective and efficient delivery of FM that supports the objectives of the demand organisation. ISO 410001:2018 FM Aims to consistently meet the needs of interested parties and applicable requirements.
  • The standard aims to be sustainable in a globally-competitive environment.
  • Improved workforce productivity, safety and health and well-being.
  • Improved communication of requirements and methodologies among and between public and private sector organisations.
  • Improved efficiency and effectiveness, thus, improving cost benefits to organisations.
  • Improved service consistency.
  • Providing a common platform for all types of organisations.



TÜV SÜD provides the expertise and experience to assess your organisation's Facility Management System. Our assessment services help your company to gain the confidence of stakeholders by recognising various stages, in addition to offering comprehensive evaluations and reports.

We cover both hard facility management and soft facility management.


As per ISO 41001:2018 the Scope of Hard Facility Management covers:

  • Hard Facility Management covers the entire space & infrastructure. This refers to the physical built environment with focus on (work-) space and (building-) infrastructure (such as planning, design, workplace, construction, lease, occupancy, maintenance and furniture).
  • Hard facility management relates to the physical part of the building and cannot be removed. These are ‘the essentials,’ and ensure the safety and well-being of staff.
  • Majority of hard services are required by law and include provisions such as:
  • Heating
  • Lighting
  • Plumbing
  • Fire safety systems
  • Air conditioning
  • Preventative building maintenance or building improvements
  • Electro-mechanical maintenance


As per ISO 41001:2018 the Scope of Soft Facility Management covers:

  • Soft Facility Management covers the people & organisation. This is related to work psychology and occupational physiology (such as catering, cleaning, Information Communication Technology, Human Resource, accounting, marketing, hospitality)
  • Soft Facility Management are services that are directly used by the staff and can make the workplace more safe or delightful. They are usually not compulsory and can be removed or added at any time.
  • A few examples of soft services are:
  • Building security
  • Cleaning
  • Aesthetics (decor or landscaping, etc.)
  • Mail management
  • Catering
  • Office moves/ relocation
  • Office etiquette/ decorum


As an internationally accredited Certification Body for various management systems, TÜV SÜD’s certificates are accepted and recognised globally. We offer Facility Management System assessment based on ISO 41001:2018.

Preliminary Assessment of FM system (Optional) 

Document Review
Assessment of whether the FM system is ready with regard to documents and system implementation.

Conformity Assessment: Review and evaluation of FM system documents and Assessment planning, On-site assessment & Reporting

1st Annual Assessment: Follow up assessment after 9 months and before 12 months from Conformity Assessment

2nd Annual Assessment: Follow up assessment after 24 months from Conformity Assessment


Facility management is a professional discipline that touches every organisation - large and small. As such, it has a significant influence on how efficiently companies function in a number of area; In financial terms, facilities management constitutes the second-highest cost for any organisation with few exceptions and can, where relevant, make a considerable contribution to the bottom line on an ongoing basis.

In efficiency terms, facility managers have the responsibility for the management, operation and maintenance of business assets, thus, influencing their life cost and usability.

In compliance terms, facility managers are responsible for the health, safety and building management ensuring the organisation fulfils its obligations to those who use the workspace and are likely to be affected by its operations.

In environmental and sustainability terms, facility managers are responsible for operations in the workplace as well as the impact that its operations have on the local and overall environment.

Why choose TÜV SÜD

Beyond theoretical knowledge, we have decades of practical experience in fields such as continuous improvement process (CIP), optimisation and customer focus. Our broad expertise enables a holistic perspective when assessing your company’s performance for ISO 41001:2018.
To ensure the right expertise for your project, we select the technical experts that match your needs. Our international network of technical experts provides additional support in the form of industry and specialist knowledge. With the backing of our large pool of experts, we provide the expertise required for your project. 

Your benefits at a glance

A Facility Management certified unit may apply to showcase and benchmark itself with quality certifications in line with ISO 41001:2018. By applying for Facility Management Certification, you improve your marketability and sales pitch.
With a successful and well-organised Facility Management, organisations can grow profitability, improve productivity, reduce business risks, grow competitiveness and let the demand organisations focus efforts on their core business and key competitive advantage.
It also leads to improved workforce productivity, safety and health and well-being, enhanced efficiency and effectiveness, thus providing cost benefits to organisations and offering service consistency and SLA compliance. 

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