Internal Auditor Training Program on Information Technology Service Management System based on ISO/IEC 20000-1:2018

Topics to be covered in this course include:

• IT Service Management concepts.
• Benefits and history of Information Technology Service Management System (ITSMS).
• IT Service Management System requirements.
• Management process areas.
• Auditing terminologies.
• Principles of auditing.
• Audit planning.
• Conducting an internal audit.
• Audit findings & reporting.
• Preparation of non-conformance report.
• Do’s and Don’ts of auditing.
• Classroom exercises and case studies.

• IT service managers
• Information Security Practitioners or Managers
• Professionals responsible for Information Security practices
• Management Representatives
• ISO 20000-1 Implementation teams
• Any personnel who wish to pursue a career in the field of IT services
• Any personnel who has a role to play in the implementation of Information Security Management System

Prior Knowledge about ISO 20000-1 standard/ ITIL framework is desirable

• Understand the purpose of an Information Technology Service Management System and the requirements in accordance to ISO/IEC 20000-1:2018.
• Understand the process of establishing, implementing, operating, monitoring, reviewing, maintaining and improving a Service Management System (SMS).
• Understand the importance of the service management system process areas and their interrelationships.
• Understand the role of internal auditor and how to plan, conduct and report an internal ITSMS audit in accordance with ISO 19011:2018.

Candidates will be assessed through an objective based online examination at the end of the course.

Exam duration is for 90 minutes. Minimum passing criteria is 60%. Use of ISO 20000-1 standard is only permissible.

Candidates who score 60% in the online examination will be issued TÜV SÜD certificate.

Unsuccessful candidates will be issued a certificate of attendance