Awareness Training Program on Information Technology Service Management System – Training Courses In The Middle East

Topics to be covered in this course include:

• Introduction to Information Technology service Management System based on ISO 20000-1:2011 standard
• Service management system Concepts & History of ITSMS
• Service management process areas
• Risk Assessment of services
• Service catalogues and management of services

• IT service managers
• Information Security Practitioners & Managers
• Professionals responsible for Information Security practices
• ISO 20000-1 Implementation Teams
• Any personnel who wish to pursue a career in the field of IT services

Prior Knowledge about ISO 20000-1 standard / ITIL framework is desirable.

• Contribute to the development and improvement of your organisation’s ITSMS.
• Understand ITSMS based on ISO 20000-1:2011 standard.
• Understand Service management system Concepts & History of ITSMS.

1. When can I get the certificate?
Awareness Training Program on Information Technology Service Management System certification will be issued within 21 working days from the examination date.

2. When can I get the training material and invite?
One day before the commencement of the training program.

3. How do I pay the fees for training and examination?
Online mode

4. What are the benefits of the Awareness Training Program on Information Technology Service Management System Program?
• Contribute to the development and improvement of your organisation’s ITSMS
• Understand ITSMS based on ISO 20000-1:2011 standard
• Understand Service management system Concepts & History of ITSMS