Conversation Management for Auditors

Register for Self-Paced Course

Register for Self-Paced Course


Communication happens on various levels, and every level is different. Conversation management and communication in the audit are important factors that make or break the success of an audit. Whenever people come together and communicate, they form and maintain relationships.

Whether an audit is successful or not partly depends on the wording of the auditor’s questions. Some questioning techniques are more appropriate for audits than others.

Solution-oriented communication adds value to your internal audits. By asking systemic questions, you will achieve the best possible audit results.


60-90 minutes, total 210 Minutes


This e-learning course is specially designed for professionals and executives from manufacturing and service organizations who want to become familiar with auditing fundamentals.


You will leave this e-learning course with the following key benefits:

Basics of communication psychology

• Verbal and nonverbal components of communication
• Differentiation between factual and relational level
• Dealing with ambiguity in communication
• Improving communication and preventing misunderstandings
• Questioning techniques

Communication in the audit – opening conversations

• Importance of communication theory for audit conversations
• The auditor’s self-conception
• Internal and external audit objectives
• Attitude and behaviour
• Conversational atmosphere during the audit
• The audit from the point of view of the person audited

Communication in the audit – implementation

• The steps in the audit
• Conversational phases during the audit
• Stages of the audit conversation: Getting to know each other, introductory questions


Asynchronous self-determined web-based training with integrated video presentation


  • System Requirements

    Supported browsers include:

    o Chrome
    o Safari
    o Internet Explorer
    o Firefox

    Additional requires include:

    o A high speed internet connection will provide best results.
    o An email address is required to register for courses.
    o Microsoft Media Player or equivalent is needed to play audio and video files.
    o Flash Player is used for content and interactive learning. If necessary, download and install Flash Player to ensure proper operation of course content.

  • What is included with the course?

    Each course will include access to e-learning content, quizzes, and proof of completion. Additional resources may also be included, and this will vary by course.

  • Can I pause the course and log in to it anytime?

    Certainly. The course allows the learner to take a break and return to it within the defined access period (typically 365 days).

  • Are there any quizzes in the middle of the course?

    Our e-learning courses are designed to promote interaction between learner and content and often include quizzes. Quizzes are designed to help understand where successful learning has been achieved, and where opportunities for additional review exist.

  • Can I get a refund if I cancel my enrollment?

    Refunds cannot be provided once a course is activated. Please be sure to review course information prior to activation.

  • What happens if I don’t finish the course within the access period?

    What happens if I don’t finish the course within the access period?

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