Conversation Management for Auditors

COURSE DESCRIPTION

Communication happens on various levels, and every level is different. Conversation management and communication in the audit are important factors that make or break the success of an audit. Whenever people come together and communicate, they form and maintain relationships.

Whether an audit is successful or not partly depends on the wording of the auditor’s questions. Some questioning techniques are more appropriate for audits than others.

Solution-oriented communication adds value to your internal audits. By asking systemic questions, you will achieve the best possible audit results.

DURATION

60-90 minutes, total 210 Minutes

WHO SHOULD ATTEND?

This e-learning course is specially designed for professionals and executives from manufacturing and service organizations who want to become familiar with auditing fundamentals.

COURSE DETAILS

You will leave this e-learning course with the following key benefits:

Basics of communication psychology

• Verbal and nonverbal components of communication
• Differentiation between factual and relational level
• Dealing with ambiguity in communication
• Improving communication and preventing misunderstandings
• Questioning techniques

Communication in the audit – opening conversations

• Importance of communication theory for audit conversations
• The auditor’s self-conception
• Internal and external audit objectives
• Attitude and behaviour
• Conversational atmosphere during the audit
• The audit from the point of view of the person audited

Communication in the audit – implementation

• The steps in the audit
• Conversational phases during the audit
• Stages of the audit conversation: Getting to know each other, introductory questions

METHODOLOGY

Asynchronous self-determined web-based training with integrated video presentation

FREQUENTLY ASKED QUESTIONS