Complimentary Webinar on Customer Experience: It's All About Customer, Deal with It...

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COMPLIMENTARY WEBINAR ON 6TH OCTOBER 2022

Key takeaways:

• Recognise the diverse range of customers and their needs and expectations
• Demonstrate the qualities and characteristics of a service professional
• Create a positive customer experience by offering customised and personalised service in accordance with organisational guidelines (normal and challenging situations)

Scheduled on
Day: Thursday
Date: 6th October 2022
Time: 1.30pm – 2.30pm WIB
Duration: 1 Hour
Speaker: Ms.Theresia Vanda - Expert
Language: Bahasa Indonesia

In the emerging market and digital society, Businesses can’t rely only with high quality product and services but also focus on delivering the best customer experience to build, leverage, and strengthen the market.

Equipping service professionals with the mindset to go the extra mile in providing excellence customer experience will be one of important keys in strengthening your position within the market and build loyal customers.

TÜV SÜD would like to invite you to discuss how you can amplify the customer experience to drive more benefits and be number one choice among your target market.

Our event will tackle these points, focusing on:

• Understand the basic concepts and principles of delivering service quality
• Create positive impressions with the customers by managing the perception points
• Understand the importance of delivering the organisation’s Signature Customer Experience and its implied significance

Who should attend the event:

• Customer-facing Employees, Customer Service Representatives, Call Centre Officers, Store Advisors, and Service Crew working in various size of organisations.
• Support/ Back Office: All departments (i.e., HR, Finance, Marketing, IT, Logistic, etc.)

About the Speaker

Ms. Theresia Vanda – Expert

Results-driven Customer Experience Expert with over 12 years’ experience driving best-in-class customer experience, spearheading business transformation, and leading high-impact projects and HR development to deliver high-growth revenue and engagement results for clients.

Deep expertise in transforming clients’ organisations into customer-centric and agile organisations, leveraging passion for organisation development and customer excellence design. Strong aptitude for technology with solid portfolio management, facilitating complex change management projects in diverse industry sectors

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