Adding value with our service portfolio
Adding value with our service portfolio
Certification:
Management system certification / Voluntary assessment
Basis for Certification (certification standard):
International standard ISO/IEC 20000 (IT Service Management System Requirements)
Standard owner:
ISO International Organization for Standardization
The ISO/IEC 20000 standard defines the requirements for a certifiable IT Service Management (ITSM) system. These requirements include, but are not limited to:
Independent and qualified experts (auditors) apply the following auditing techniques:
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