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ISO 9001 Certification Mark

Certification:ts-iso-9001-en-example

Management system certification / Voluntary assessment

Basis for Certification (certification standard):

International standard ISO 9001 (requirements for quality management systems)

Standard owner:

ISO International Organization for Standardization

 

What does the standard ISO 9001 cover?

The standard ISO 9001 defines the requirements for a certifiable quality management system (QM system) of an organisation. This includes, but is not limited to:

  • The organisation has established a suitable management system, including mechanisms for risk identification, self-assessment, preventive and corrective actions and continuous improvement of its performance. With effect from the ISO 9001:2015 edition, the standard also appropriately considers internal and external influencing factors (context of the organisation), identified risks and opportunities, and the interests and expectations of interested parties in the requirements for QM systems.
  • The organisation analyses and considers the quality requirements of its customers and the requirements of the applicable standard.
  • The certified organisation defines the required characteristics of the products and services offered and the underlying processes, and ensures regular surveillance to meet the quality requirements of customers, authorities and regulatory bodies.

  • What does “certification” and/or the issue of a certification mark for ISO 9001 by TÜV SÜD Management Service GmbH mean?
    • The customer has submitted to voluntary assessment (audit) according to defined criteria (certification standard).
    • A certificate and/or the authorisation to use a certification mark is only issued if the assessment (audit) does not reveal any major nonconformities with the requirements of the certification standard.
    • The certificates and/or certification marks are valid for a restricted period of time. Interested parties can check the validity of individual certificates in the certificate database of TÜV SÜD Management Service GmbH.
    • To maintain certificate validity, the certificate holder must annually complete an announced audit with a positive result.
    • Unannounced audits are possible in specific cases.
  • How do we audit?

    Independent and qualified experts (auditors) apply the following auditing techniques:

    • Document review:
      Evaluation of the organisation’s requirements and/or documentation to ensure the systematic control of all processes relevant for quality management

    • On-site-audit:
      Verification, in the form of interviews and on-site inspection at the customer's premises, that the above requirements are effectively implemented in practice. Random on-site checks of processes based on records, such as available measurement results, minutes of meetings, training and qualification records, complaints management and records related to defined objectives and the resulting improvement projects.
  • What is beyond the scope of certification according to ISO 9001?
    • Certification according to ISO 9001 does not constitute product certification. Certification thus does not provide any direct statements on the quality of a product or service of the certified customer. Certification according to ISO 9001 does not mean that the company manufactures products or provides services of higher quality.
    • Certification according to ISO 9001 does not ensure in each specific case that a product or service complies with customer requirements, even though this is one of the key objectives of the quality management system.

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