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Employee Spotlight: Eric Wilbur

Future in your hands

Eric Wilbureric wilbur

account executive at TÜV SÜD AMERICA

#FutureInYourHands – This motto properly describes how TÜV SÜD empowers its employees. It’s best to hear from TÜV SÜD executives and staff members what their personal experiences are working for TÜV SÜD.


Can you describe your role within TÜV SÜD?
I am an Account Executive for the IEP Group of TÜV SÜD. I oversee and manage the Northeast Territory, which includes New England, Pennsylvania, and New York. I am responsible for supporting client needs related to Industrial and Consumer Products. I educate and inform clients about the testing and certification process and help them get their products to market.

What drew you to a career with TÜV SÜD?
Formerly, I owned my own testing services company. We did not have a safety presence, so I had to engage with many different testing and certification bodies based on what my clients were already familiar with or what services they were asking for. I had relationships with all the major Nationally Recognized Testing Laboratories (NRTLs). TÜV SÜD, time and time again, met and exceeded any of my exceptions relative to communication, response time, and flexibility. Most importantly, TÜV SÜD was an agency that would listen to its clients rather than just talk at them. TÜV SÜD works to establish relationships with clients and is a trusted advisor that does not have an agency authoritative attitude. TÜV SÜD discerns what clients need and develops a plan for them that not only gets them what they need in that instance, but also educates them so that future efforts and processes go smoothly. That is what TÜV SÜD did for me at my former company. Therefore, when I decided to make the move from my company, I did not even look at any of the other agencies, I went straight to TÜV SÜD.

What do you enjoy most about your role?
What I enjoy the most is meeting new people and building relationships with them. As I meet these people, I try to understand their challenges and help them get their products to market. Even if I am not able to answer a client’s question, I know that I have a team of people that can help answer it and get the client to where they need to be.

What is your driving mission in this role?
My mission is growing relationships with prospective and current clients so that they want to share their challenges and their counterparts’ challenges with TÜV SÜD. Doing so helps TÜV SÜD develop and build a bigger database of people that it can serve. My goal is to build relationships with as many people as I can. I make sure to leave the people I talk to with good impressions so that they remember TÜV SÜD and talk about our company to others within and outside their industry. My goal is to let people know what our mission is and how we will best focus to solve their problems.

Are there any challenges that you’ve faced during your career that have taught you important lessons?
Every day is critical. It is important to be patient, take a step back, assess information, and understand others’ perspectives. Sometimes, you need to slow down in order to move forward. Just because you are doing a lot of work does not mean that you are making a lot of progress. As my father always taught me, you should work smarter, not harder.

What do you think the industry will look like 20 years from now?
I believe that we will take developing relationships with clients to another level. We have started to do this now with some clients, where we give them the responsibility for some of their own testing and certification. We talk about being a trusted advisor, but we also need to trust our clients. If we trust and know that our clients are doing what is right for their clients, then the byproduct of that is we may be able to allow them to do a little bit more of the upfront work. This upfront work would help clients save costs, manage their business better, and get a better understanding of the Testing, Inspection, and Certification (TIC) industry. I believe that we will continue to mark and test products. However, I think we are going to allow customers to take more responsibility of their testing and certification, and we will manage and oversee this process.

When not working, how do you enjoy your spare time?
I enjoy spending time with my family. My wife and I like to play golf and spend time with our friends and family. I also became a grandfather this year, so I enjoy spending time with my granddaughter and watching her grow.

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