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Employee Spotlight: Ciro Manzari

#FutureInYourHands


ciro manzari

account manager at TÜV SÜD America

#FutureInYourHands – This motto properly describes how TÜV SÜD empowers its employees. It’s best to hear from TÜV SÜD executives and staff members what their personal experiences are working for TÜV SÜD.


Can you describe your role within the company?
I am an Account Manager with over 70 “jurisdictional” accounts, with additional responsibilities including ASME, National Board, and third-party inspection service agreements. Although I’m an Account Manager, I’m also responsible for the growth of our jurisdictional business by bringing on new business through my insurance channels, as well as growing the ASME / NB third party inspection services.  

How did you choose this career path?
I spent four years in the Navy (BT2) and after being discharged in January 1977, I began my career with Hartford Steam Boiler, which lasted just under 9 years. From there, I moved on to Factory Mutual for 14 years and on July 1, 2000, I began my career with ARISE. So, I can definitely contribute my career path to the Navy.

What do you enjoy most about your job and working at TÜV SÜD?
I thoroughly enjoy the account management aspect of my job. I love solving challenges and working with clients to best meet their needs. If damage control is necessary, I am able to confidently step in to ensure that our services are provided. I also enjoy meeting people and establishing trust, as well as a good working relationship with clients.

Are there challenges you've faced in your career that have taught you important lessons?
There’s a challenge every day. For me, multi-tasking is an everyday occurrence; I’m involved in Account Management, Sales, ASME and National Board service agreements, so I wear a number of different hats. I’ve been with ARISE for almost 20 years, so I’ve figured out over time how to handle my responsibilities to the best of my ability. I saw where ARISE was 20 years ago, so it’s almost like a default for me to be a jack-of-all-trades at this point in my career. I’ve watched ARISE grow immensely over these years, so I’ve enjoyed developing my role and becoming a go-to guy. There’s a lot of juggling here and there when determining what needs to be taken care of, but there are aspects of the role, like establishing working relationships and selling quality services, that I thoroughly enjoy. I really do love my job. 

What do you think the industry will look like 20 years from now?
Today, the “One TÜV SÜD” initiative is to cross-sell inspection services on existing clients that ARISE, GRC, or the STP/ISI department may be performing an inspection, yet requiring an engineer from each department (i.e. ARISE for jurisdictional and ASME / NB third party inspections; GRC for Fire, Boiler & Machinery Risk Services; and the STP/ISI group for PED, ISO, ATEX, etc.).

I believe 20 years from now, “ONE” TÜV SÜD will be even more relevant because field engineers will be trained and certified under multiple disciplines, for the inspection services requested. It’s inevitable. To be competitive in the year 2040, many field engineers will be qualified to perform various inspections that would have required (back in 2020) at least 2 engineers from at least two departments to perform.

When not working, how do you spend your spare time?
I do a lot of work for my church; I’m involved in a Christian ministry’s Torch and Trumpet Theater Group, which puts on faith-based plays and musicals. I’ve been involved in Community Theater since 2007 and I have a blast doing it. I find it fun and challenging to engage in the various shows I’ve been involved with over the years. 

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