Meet Our People in North and South America

Future in your hands

Future in your hands


cameron macgregor

lead auditor-in-training, Business Service Centre Technical Team  at TÜV SÜD America

#FutureInYourHands – This motto properly describes how TÜV SÜD empowers its employees. It’s best to hear from TÜV SÜD executives and staff members what their personal experiences are working for TÜV SÜD.

 

 

 


Can you describe your role at TÜV SÜD?
I started at TÜV SÜD in 2018 in electrical product safety testing. I worked there until last year, and then in January 2021, I moved to the MHS auditing group. I am still in Canada, but I work remotely with the US MHS auditing team. In this role, I am an auditor in training. I am working on getting my auditor qualifications so that I can go out and audit the quality management systems of medical device manufacturers. Apart from that, I am working on some process improvement projects surrounding technical documentation assessment and how we can handle that more efficiently with the clients. 

How has TÜV SÜD allowed you to grow within the company?
The opportunities that TÜV SÜD provides for growth are quite extensive. TÜV SÜD is really like a buffet table. If you are finding that you want to change or try something else, there is a lot of opportunity for lateral movement. Even if you like what you are doing, there are a lot of opportunities to move up. This is mainly an expert organization. A lot of the company’s business is built on individual employees becoming an expert in a technical topic. What I mean by that is that if you stick with one topic, you will likely become a more sought after as a knowledgeable technical professional. Overall, there are lots of opportunities to move up or move around if that is something you want to do. 

How does TÜV SÜD differ from other companies that you have worked for in the past?
I started working for a few different small Canadian start-ups. Working at a bigger company like TÜV SÜD, there is certainly more to learn and more connections to be made. TÜV SÜD has a very extensive quality management system. There are a lot of documents with good detail that can be followed in terms of defined procedures, as well as being able to find experts to investigate how certain situations should be handled. It is interesting to see at TÜV SÜD how extensively the workflow can be proceduralized and can be guided by a work instruction or guidance document, and it really was quite a different experience compared to the small start-up companies I previously worked for.

What about your job motivates you to go to work every day?
I am a curious person, so knowledge is probably the biggest driver. I would also say helping people is important to me.  We want to have good customer service. We want to help the client in a way that is clear to them so that they can start developing their own solutions to problems while remaining independent & impartial.

What would you say to young college students like me looking to join a company like TÜV SÜD?
For my particular path, I ended up at this company more by chance via networking. Though there are a lot of job postings on all sorts of major companies’ websites, there is kind of a hidden job market out there too. Out of all the job postings you see, that is probably only 10% of the job market. I would suggest to grads to unlock that hidden job market. A new grad needs to put their feet to the pavement and try to network, try to meet people, and try to meet people on LinkedIn because that can unlock jobs. I got my first testing job because I went to an open house at TÜV SÜD Gormley, Canada. I met the manager there at the time, Garry Lee, and he gave me his business card. I was a grad student, and when I submitted my final thesis draft for my committee to review, I immediately started looking for jobs. I reached out to Garry and asked if there were any open opportunities. I got a reply from him, which led to an interview, and it just kind of worked out from there.

What have you learned about yourself while working at TÜV SÜD?
Easily the people skills. I have learned – and continue to learn – how to deal with people in situations where, as an impartial evaluator, the client may or may not be totally comfortable about what they are hearing from me. If it were not for my time at TÜV SÜD, I do not think my people or customer service skills would be as strong as they are. Of course, there is always room for improvement.

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