ISO/IEC 20000-1:2018 IT Service Management System Internal Auditor

Gain high level understanding of the International Standard for Service Management System

Gain high level understanding of the International Standard for Service Management System

LIVE VIRTUAL TRAINING SCHEDULE 

  • 23rd - 24th Jun 2022: ISO/IEC 20001:2018 IT Services Management System Internal Auditor Training
    9 am to 6 pm SGT | 2 Days
  • 25th - 26th Aug 2022: ISO/IEC 20001:2018 IT Services Management System Internal Auditor Training
    9 am to 6 pm SGT | 2 Days
  • 27th - 28th Oct 2022: ISO/IEC 20001:2018 IT Services Management System Internal Auditor Training
    9 am to 6 pm SGT | 2 Days
  • 1st - 2nd Dec 2022: ISO/IEC 20001:2018 IT Services Management System Internal Auditor Training
    9 am to 6 pm SGT | 2 Days

ABOUT THE COURSE

This is an intensive course to help participants to learn how to audit based on the ISO/IEC 20000-1:2018 Information Technology – Service Management System.

Duration: 2-day course

WHAT WILL YOU LEARN FROM THE COURSE?

At the end of this course, participants will be able to:

• Gain an understanding of the ISO/IEC 20000-1:2018 requirements
• Prepare, conduct and follow-up on ISO/IEC 20000-1:2018 audit activities
• Gain the skills to assess an organization’s capability to manage its IT Service Management System

Topics to be covered in this course include:

Day 1 – Awareness:
• Introduction
• Changes in the ISO/IEC 20000-1:2018 standard
• ISO/IEC 20000-1:2018 requirements

Day 2 – Audit Process:
• Introduction to audits
• Guidelines for auditing management systems
• Audit Process

WHAT IS THE COURSE METHODOLOGY?

Participants will learn through lectures, case studies, group exercises and discussions.

WHO SHOULD TAKE THE COURSE?

This course is specially designed for:

• Personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organization.

Prerequisite: None

WHO IS THE COURSE ADVISOR?

The course content and structure are designed by the domain experts from TÜV SÜD.

With immense experience and knowledge in the relevant standards, our team of product specialists and technical experts at TÜV SÜD, developed the course content based on current business landscape and market requirements.

 

  • What are the benefits of enrolling in this course?
    • World-class training – by learning from TÜV SÜD’s industry experts and training specialists

    • Interactive learning style – with interactive formats such as lectures, illustrations and simulations are used

    • Networking opportunity – where you can meet and build network with like-minded individuals at our instructor-led training

    • Gain a competitive edge – by getting trained by experts known in the fields of safety, security and sustainability

 

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